Betcoin.ag Casino - Player’s deposit has never been credited fully to his casino account.

Deposited 99 USDT. Transaction status completed in wallet after an few hours they credited 9 USD and closed ticket.

Dear Lukasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited fully to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Please close this case. They use kind of mBTC coin and it is calculated this way.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Lukasz, for your update and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru