Betcoin.ag Casino Review

The player from Nigeria had been unable to access his account with over $320 balance and claimed that Betcoin.ag had disabled it after he had won some money. The casino had accused the player of breaking rules and had initiated an investigation into his account and bets after he had completed the KYC procedure. The player had passed the verification process a day before the account closure and had been playing sports games on the site for over three weeks. After the player had communicated the issue to us, we had requested further communication between him and the casino. Later, the player had informed us that the casino had asked for some time to review and resolve the dispute. Subsequently, the player had asked us to close the complaint, indicating that the issue had been resolved. As a result, we had marked the complaint as 'resolved' in our system.

The player from Austria had experienced an account block and had not received any response to their inquiries with the Casino. The player had been using the site for 1 to 2 months, primarily for sports betting, and found his account blocked after he requested a withdrawal. We informed the player that they primarily dealt with issues related to online casinos and unfortunately, lacked the necessary insight to handle issues related to sports betting and provided he player with a list of websites that might have been able to assist him with his sports betting issue. Consequently, the complaint was rejected due to its focus on sports betting.

The player from Nigeria had acknowledged having an old, inactive account on a casino's previous platform. Upon the release of the new site, the player had registered a new account, which was blocked by the casino for breaching terms regarding multiple accounts. As a result, the player's funds were confiscated. The player had claimed that he hadn't used any bonuses and hadn't used his old account for six months. However, the casino had provided evidence that the player accessed his old account just days prior to creating the new one, contradicting the player's claims. After reviewing the evidence, we concluded that the player had violated the casino's terms and conditions, leading us to reject the complaint.

The player from Canada was accused of opening multiple accounts, and his account was blocked and winnings withheld. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.