The player from Denmark has requested a withdrawal three weeks ago. Unfortunately, the funds haven’t been received yet. Casino provided an evidence which shows that player lost his funds by placing bets. We are rejecting this complaint.
MelBet Casino - Player’s withdrawal has been delayed.
Amount: 120,000 kr.
MelBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
MelBet Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I have been waiting for almost 3 weeks for my money to be transferred and still nothing I have tried to get paid via my debit card which is debit but they will receive money from it but obviously not pay for what I have sent the first 30 emails to them and not some answers have brought me closer to clarification
Automatic translation:
Public
Public
4 years ago
Dear Simon,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this were your first withdrawal request?
Do I understand it correctly that your withdrawal is still pending inside your account?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
Translation
I have been approved and yes it is the first time I ask for payment but when I am over the page they are about to be paid and I have tried several times to get in touch but do not get much closer to an answer about what has gone wrong since the money is not visible on my account yet and they are still approved within payout requests
furthermore, I have received the answer that it is the payment system in Denmark that is to blame, they have not come but I have had contact with nets and they can not even see that there has been an attempt or for that matter is being transferred something
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much, Simon, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Hello Simon,
I looked at your complaint and will do my best to help you. I would like to invite MelBet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?
Public
Public
4 years ago
Translation
well I asked for payment on September 1st and as I said I have not received the money yet and they are just as approved on the page and have even tried to get hold of them but without success I either get no answer or I get a message that it is the payout unit in denmark that is not available
Edited
Automatic translation:
Public
Public
4 years ago
We would like to ask the Melbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
Public
Public
4 years ago
We are reopening this complaint per Casino's request. Can you please specify what is the problem with player’s withdrawal?
Public
Public
4 years ago
Hello! Thank you for your patience, please provide us your account in Melbet.
Public
Public
4 years ago
Translation
yes it so little does not matter now that all the money is away from my account
Edited
Automatic translation:
Public
Public
4 years ago
Translation
at first I could no longer get into my account and when I could finally get in the money was gone
Edited
Automatic translation:
Public
Public
4 years ago
Translation
and what happened was that I tried to log in shortly after I had been told that the money had gone back to my melbet account and there I could not get on and subsequently when I could finally get on there was no money on my account
Edited
Automatic translation:
Public
Public
4 years ago
Translation
just want to hear how far you are with an answer ??
Edited
Automatic translation:
Public
Public
4 years ago
Hello, You indicated the wrong date of birth and therefore your payments did not go through. Apparently you swapped the month and day in the date of birth, but after all the refusals, unfortunately you did not contact us. And you bet on the games. At the moment, please specify do you have any poroblem with withdrawals?
Public
Public
4 years ago
Translation
I have tried both to write the date in both ways and it did not work further I can then tell I have not been on and play for some of the money there were some days I could not log in at all and when I finally could log in so was there was not the money I had been emailed about coming back
so my only "lesson" from this do not count on anything because I was told that the only reason I could not get paid money was due to my card type and in my optics is that if you can receive money through the card you can also put money on it again
Edited
Automatic translation:
Public
Public
4 years ago
Translation
even had to change my password when I could finally get on again and when I finally got on was the only thing available was my weekly loss money of about 200 kroner
Edited
Automatic translation:
Public
Public
4 years ago
Translation
and in order I did not contact you I have had to try and get in touch with you at the meal for over a month several times a week and have not heard from you before I contacted casino guru so the one with me have not tried and get in touch is not true have even tried calling you without success because your IT department was down
Edited
Automatic translation:
Public
Public
4 years ago
Simon, please answer Casino's question if you have any problem with withdrawals.
Public
Public
4 years ago
Translation
I have already done that and they wrote back that they had been brought back and I had spent the money on their side
but I want answers on how I can spend money on a site I could not get on for several days and when I could finally get on I was told that I had to change the password and the account was empty and the only thing that stood was mine loss bonus of around 200 kroner
Edited
Automatic translation:
Public
Public
4 years ago
Translation
and again no do not have payout issues because the money I should have paid out is no longer available
Edited
Automatic translation:
Public
Public
4 years ago
Simon, did I understand it right that you have spent all of your winnings in the Casino?
Public
Public
4 years ago
Translation
No they got lost all of a sudden could not log in and when I finally could log in I had to change the password and there was the money there not
Edited
Automatic translation:
Public
Public
4 years ago
Unfortunately, the user could not withdraw from 01.09 - 23.09, but as we said, we did not receive applications, as well as applications that he haven't access to his account, after 23.09 as the user could not withdraw, we see rates and bets 25.09 - 28.09.
Public
Public
4 years ago
Dear Casino,
I would like to ask you to provide game history and activity log of this player to my email address: viliam.v@casino.guru.
Public
Public
4 years ago
Translation
but there is one thing that amazes me and that is if anyone has played up the money why have I not got 11% back as a loss but only just as good 200 kroner
would at least not be so bad if I at least just got the 11% of the loss back on my account
Edited
Automatic translation:
Public
Public
4 years ago
Dear Casino,
I've received excel file which I don't understand, please send me exact description of this file and give us an explanation why player's winnings just disappear from account.
Public
Public
4 years ago
Dear Simon,
Casino provided an evidence which shows that you were placing bets after 23.9.2020 and you lost your winnings by yourself. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
