MelBet Casino Review

The player from Japan had faced issues with his withdrawal of $180 due to the casino's refusal based on problems with identity verification documents. The player had provided the front and back of his Individual Number Card via email, but the casino had deemed them unclear and requested resubmissions. Despite multiple attempts, the player had struggled to provide clear photos without camera shake. We had asked for a record of his communication with the casino, but he failed to respond in the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Argentina was facing an issue with a delayed withdrawal from Melbet Casino, despite the deduction being indicated on the app. The player also complained about ineffective communication from the casino staff. The player provided all necessary documents and screenshots for verification. However, the casino's support informed her that no verification was needed at that moment. Despite our efforts to contact Melbet Casino for clarification and resolution, there was no response from their side. Therefore, we marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We recommended the player to contact Curacao Antillephone for further assistance.

The player from Turkey had been unable to withdraw their balance of 273,773.73 TRY from Melbet Casino, despite having provided the required verification documents and complied with the wagering requirements. He had attempted to resolve the issue with customer support, but found their responses unsatisfactory. After he submitted his complaint to our team, we had asked him several clarifying questions. The player later informed us that his issue had been resolved and he had received his winnings.

The player from India had been unable to withdraw his funds from Melbet Casino despite having provided all necessary KYC documents for account verification. He claimed that the casino rejected his withdrawal request due to incomplete verification. The player had expressed his desire to close the account and either receive a refund of his last deposit or withdraw his current balance. Despite our efforts to understand the issue and assist the player, he had not responded to our queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Cameroon had reported a withdrawal issue with Melbet Casino. Despite having submitted all requested documents for verification, his withdrawal request had remained unprocessed for over a month. The casino had restricted the player's account from withdrawing funds and had kept replying with automated responses to his queries. We had attempted to mediate the issue, but the casino did not respond to our repeated attempts for communication. As a result, the complaint was marked as 'unresolved', potentially impacting the casino's rating negatively. We had advised the player to contact the Curacao Antillephone Gaming Authority for further assistance.

The player from Chile had encountered delays in receiving approved withdrawals. The casino had cited waiting for confirmation from the payment operator as the cause of the delay. Despite this, the player had successfully completed other withdrawals both before and after this issue. The player had provided all necessary information and complied with all requests made by the Complaints Team. However, the casino had refused to communicate with the Complaints Team regarding the issue, leading to the complaint being closed as 'unresolved'. This outcome could have negatively affected the casino's rating.

The player from Azerbaijan had encountered difficulties during the casino's verification process. Despite having provided the requested documents, the casino had made additional requests that the player was unable to fulfill due to his unique living situation, covered by his work contract. After a series of communications, the casino eventually approved his verification. However, upon logging in to withdraw his funds, he discovered a significant reduction in his account balance. The casino had justified this by recalculating and refunding several of his bets due to alleged errors. The player had disputed this, but we had informed him that we could not assist with issues related to sports betting. We had offered to provide him with a list of websites that might help and had closed the complaint.

The player from Canada had deposited $200 CAD at Melbet Casino and won $5,870. The player had faced difficulties with the verification process, he also noted that the withdrawal method he used for deposit, Interac E Transfer, was not available for withdrawal. However, the issue had been resolved as the casino's security team processed the payout.

The player claimed to have experienced a delayed verification at the Melbet Casino. According to them, all the necessary documents had been provided for review, however, 2 days later, it was still not finished, and the player wasn't able to withdraw their balance. The casino didn't respond to the complaint, and it was closed as unresolved

The player claimed to have created a new account at Melbet Casino. Previously, they already had another account, although it hadn't been used for years, and, based on the player's words, they forgot all the credentials. However, the player asked for support about their old account and was informed about the possibility of merging them. After playing at the casino for months, the player finally requested a withdrawal, but it was declined and the entire balance was confiscated. The player found out that they were accused of creating a duplicate account, although they had informed the support about it on their own before starting betting. The casino didn't react to the complaint, so it remainde unresolved.