MelBet Casino Review

The player from South Africa faced significant delays with a withdrawal request of KWD480 via AirTM, which had been approved but had not yet been received. Despite completing all required tasks and providing detailed transaction information, he had been misinformed by support agents and was still waiting for resolution after 72 hours. The issue was resolved when he successfully withdrew his winnings using a different payment method. However, he expressed dissatisfaction with the casino's handling of the situation, particularly regarding false information about a transaction number and poor communication. The complaint was marked as 'resolved' by the Complaints Team after confirming the successful withdrawal.

The player from India had created an account at MelBet, made several deposits and withdrawals successfully, but when attempting to withdraw 49,099.45 INR, he was asked for verification. Despite sending his documents more than 50 times, he was asked to send a higher-quality photo. Later, the player received a message from the casino allowing him to withdraw all remaining funds. The issue was resolved, and the player's money was recovered.

The player from Argentina experienced difficulty withdrawing funds due to a recurring verification problem with MelBet Casino. Despite providing screenshots with the required personal data, the casino's security department continued to request additional information, leading to the player’s suspicion of evading payment. The player reported that his account was closed after attempting to withdraw $201,000 in winnings, and he felt mistreated by the casino. We requested further information from the player, but he eventually confirmed that the issue was resolved and no further assistance was needed. The complaint was marked as resolved in our system.

The player from Japan had faced issues with his withdrawal of $180 due to the casino's refusal based on problems with identity verification documents. The player had provided the front and back of his Individual Number Card via email, but the casino had deemed them unclear and requested resubmissions. Despite multiple attempts, the player had struggled to provide clear photos without camera shake. We had asked for a record of his communication with the casino, but he failed to respond in the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Argentina faced an issue with a delayed withdrawal from MelBet Casino, despite the deduction being indicated on the app. The player also complained about ineffective communication from the casino staff. She provided all necessary documents and screenshots for verification. However, the casino's support informed her that no verification was needed at that moment. Despite our efforts to contact MelBet Casino for clarification and resolution, there was no response from their side. Therefore, we marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We recommended the player to contact Curacao Antillephone for further assistance. Later, a new team at MelBet reopened the complaint to address the player's issue; however, the player did not reply to our messages, prompting us to reject the complaint.

The player from Turkey had been unable to withdraw their balance of 273,773.73 TRY from Melbet Casino, despite having provided the required verification documents and complied with the wagering requirements. He had attempted to resolve the issue with customer support, but found their responses unsatisfactory. After he submitted his complaint to our team, we had asked him several clarifying questions. The player later informed us that his issue had been resolved and he had received his winnings.

The player from India had been unable to withdraw his funds from Melbet Casino despite having provided all necessary KYC documents for account verification. He claimed that the casino rejected his withdrawal request due to incomplete verification. The player had expressed his desire to close the account and either receive a refund of his last deposit or withdraw his current balance. Despite our efforts to understand the issue and assist the player, he had not responded to our queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Cameroon had reported a withdrawal issue with Melbet Casino. Despite having submitted all requested documents for verification, his withdrawal request had remained unprocessed for over a month. The casino had restricted the player's account from withdrawing funds and had kept replying with automated responses to his queries. We had attempted to mediate the issue, but the casino did not respond to our repeated attempts for communication. As a result, the complaint had been marked as 'unresolved', potentially impacting the casino's rating negatively. We had advised the player to contact the Curacao Antillephone Gaming Authority for further assistance. Eventually, the casino confirmed that the player's account had been unblocked and the full amount was processed, leading to the player's winnings being successfully withdrawn. The complaint had been marked as 'resolved'.

The player from Chile had encountered delays in receiving approved withdrawals. The casino had cited waiting for confirmation from the payment operator as the cause of the delay. Despite this, the player had successfully completed other withdrawals both before and after this issue. The player had provided all necessary information and complied with all requests made by the Complaints Team. However, the casino had refused to communicate with the Complaints Team regarding the issue, which had led to the complaint being closed as 'unresolved'. This outcome could have negatively affected the casino's rating. The issue was later resolved after the player confirmed receipt of all funds, allowing the complaint to be marked as 'resolved'.

The player from Azerbaijan had encountered difficulties during the casino's verification process. Despite having provided the requested documents, the casino had made additional requests that the player was unable to fulfill due to his unique living situation, covered by his work contract. After a series of communications, the casino eventually approved his verification. However, upon logging in to withdraw his funds, he discovered a significant reduction in his account balance. The casino had justified this by recalculating and refunding several of his bets due to alleged errors. The player had disputed this, but we had informed him that we could not assist with issues related to sports betting. We had offered to provide him with a list of websites that might help and had closed the complaint.

The player from Canada had deposited $200 CAD at Melbet Casino and won $5,870. The player had faced difficulties with the verification process, he also noted that the withdrawal method he used for deposit, Interac E Transfer, was not available for withdrawal. However, the issue had been resolved as the casino's security team processed the payout.

The player claimed to have experienced a delayed verification at the Melbet Casino. According to them, all the necessary documents had been provided for review, however, 2 days later, it was still not finished, and the player wasn't able to withdraw their balance. The casino didn't respond to the complaint, and it was closed as unresolved

The player claimed to have created a new account at Melbet Casino. Previously, they already had another account, although it hadn't been used for years, and, based on the player's words, they forgot all the credentials. However, the player asked for support about their old account and was informed about the possibility of merging them. After playing at the casino for months, the player finally requested a withdrawal, but it was declined and the entire balance was confiscated. The player found out that they were accused of creating a duplicate account, although they had informed the support about it on their own before starting betting. The casino didn't react to the complaint, so it remainde unresolved.

The player from Morocco is having trouble withdrawing funds from his Melbet account. Despite winning 5,800 MAD, his multiple accounts led to security concerns. He submitted the necessary documents but was denied access to his earnings, which remain frozen in his account. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Pakistan had his account blocked due to incorrect information provided during the creation. Despite submitting all necessary documents for verification, the casino's security team does not believe the account belongs to him. The complaint was rejected as the player breached multiple casino terms.

The player from India experienced issues with depositing money into a casino. Despite providing the required information about the transaction, it had not been credited to his casino account. The complaint was closed as 'unresolved' because there was no response from the casino. The Complaints Team attempted to assist by facilitating communication between the player and the casino, but without cooperation from the casino, the issue remained unresolved. The player was advised to contact his bank for further assistance. Later, the casino requested to reopen the complaint to facilitate mutual communication. However, the player stopped responding, leading to the complaint being rejected.

The player from India has been trying to withdraw $9,400.20 from Melbet. Despite providing the requested verification documents, the player has been waiting for three months with no confirmation and the casino continues to say the request is being processed. Player’s complaint has been resolved successfully.

The player from India deposited 80,000 INR in Melbet, won 100,000 INR, and requested a withdrawal. The casino rejected the withdrawal, asked for documents, and then blocked the account for alleged both-side betting. The player disputes the casino's claim. Since the issue happened more than a year ago, we had to reject the complaint.

A player from India, who successfully withdrew from Melbet casino multiple times, now faces document verification, and the casino has placed their account and funds under investigation for 180 days due to suspicious deposits. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from Morocco is experiencing difficulties withdrawing his winnings due to ongoing verification of the payment method. Unfortunately, there was no reply from the casino regarding this complaint, so it was closed as 'unresolved'.

The player ''Ahoshanh'' from Bangladesh complained that he still hadn't received 6100 BDT, almost two months after requesting it, and after it was confirmed by the operator. The casino didn't respond yet to mediator's request to provide any updates and this complaint is still ongoing.

The player's account got blocked due suspicion of multi accounting. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player's account got blocked during the verification process. The casino blocked the account due to suspicion of a duplicate account. The player submitted a complaint to the licensing authority. We closed the complaint temporarily until we receive their decision. After reopening the complaint in order to review the case, we haven't received any further response from the player and therefore rejected the complaint.

The player complained he had registered at the casino, made a deposit via PerfectMoney but it was not credited to his casino account. The casino replied that the player was using fraudulent schemes and that the PerfectMoney account he made a deposit didn't belong to the casino. They were to fix the gap in their system. The player never reacted back.

The player from Denmark has requested a withdrawal three weeks ago. Unfortunately, the funds haven’t been received yet. Casino provided an evidence which shows that player lost his funds by placing bets. We are rejecting this complaint.