Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.

Fiz depósito de 250,00 BRL no respectivo cassino, cumpri com todos os requisitos de apostas e efetuei o saque. Me enviaram e mail pedindo documentos, enviei todos os documentos e recebi e mail com a resposta dizendo que toda minha documentação tinha sido aceita.

Levaram meu levantamento para ser processado, ocorre que dois dias depois devolveram o valor para o meu saldo sem nenhuma explicação.

Entrei no chat para saber o motivo, disseram que enviariam e mail e até agora, já faz 3 dias que não recebi nenhuma explicação.

Tenho como provar tudo que estou dizendo com print dos meus documentos aceitos, do meu depósito, do e mail que me enviaram dizendo que meus documentos foram aprovados.

Me arrependi muito por ter acreditado que era um cassino honesto.

Dear Simone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward the confirmation of successful account verification? My email address is petronela.k@casino.guru. Was the requested amount returned to your balance and remained there, or your winnings were confiscated? Lastly, please advise which exact bonus you have activated and played?

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Simone,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.