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Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

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Complaint replies by Michal Vicente

English
Unfortunately, the player has not responded to our messages and questions. Co... 2 weeks ago
I have tried to contact the casino repeatedly but had no success. I’m afraid ... 3 weeks ago
Dear elisabetcors,Unfortunately, I have to inform you that I will not be able... 3 weeks ago
Dear Sonnenschein77,We're glad to hear that your issue has been resolved. We'... 3 weeks ago
Dear lolseinsohn,Since the casino is not willing to change its stance, I am a... 3 weeks ago
Dear everyone, The casino is obviously not willing to change its stance, whic... 3 weeks ago
Dear everyone, I am closing this case as there was a complete refund of depos... 3 weeks ago
Dear everyone, I believe that the self-exclusion process was handled correctl... 3 weeks ago
Dear BastiRS5,The casino should definitely improve its self-exclusion process... 3 weeks ago
Dear everyone, Following further discussions with the casino representatives,... 3 weeks ago
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