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Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

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Complaint replies by Michal Vicente

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 month ago
Dear Phoolie2222,Since the casino did not react, I have to close this complai... 1 month ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 month ago
Dear Sienna,Since the casino has not answered our questions, I have to close ... 1 month ago
Dear everyone, Since the casino claims that they did not receive the email fr... 1 month ago
Dear Mardock, I understand where you are coming from. It is also worth mentio... 1 month ago
Dear Laurentiu,I was informed by the casino that you have made several charge... 1 month ago
Dear Eliserra, We believe that if a player wants to self-exclude themselves d... 1 month ago
Dear danne993,I’m really pleased to hear that your issue has been resolved. I... 1 month ago
Dear amoh04513, Since the casino did not react, even though the complaint was... 1 month ago
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