Ybets Casino - Player’s withdrawal is delayed.

I am so sorry to bother but im extremely frustrated with ybets.net because after losing all my monthly living money on their site, I attempted to withdraw $1,000. Suddenly my withdrawal was canceled without any clear reason or notification. I only found out when I checked my account again. When I contacted support, they told me, "your withdrawal has been rejected by site security" and that "Your gaming session has been sent for verification by the provider. Verification will take 14 days." When I asked for more details, they responded, "the reason why the withdrawal is canceled is because the site’s security department has verified your gaming session," and later again something vague "your account was chosen to check the game session. I do not know, it is closed information." Additionally, when I inquired why I wasn’t notified about the cancellation, they said, "unfortunately I don’t know for what reasons players are not notified about the reason for canceling the withdrawal, and beginning of the provider checking the game session." I know they are deliberately delaying my withdrawal, knowing that as a gambling addict I will most likely continue to play and lose my winnings, as described by many other recensions.

I chose ybets.net because it had good reviews on CasinoGuru, but now I see many warnings about similar problems where the casino doesn’t pay out winnings. This is the second time a CasinoGuru-recommended casino has let me down, and I am very disappointed. I hope you can help me resolve my withdrawal issue quickly and stop using these unfair tactics.

Dear t7wy4frmsy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently accessible to you?
• Have you informed the casino about suffering from gambling addiction?
• I would recommend you inform the casino about suffering from gambling problems and financial difficulties immediately so that you are protected.

If you have accounts open in any other online casino I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here https://casino.guru/global-self-exclusion-initiative and about BetBlocker here https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link https://casino.guru/problem-gambling-help-centers

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Yes, the casino is currently accessible to me, but not every page. I can access the games and make deposits, but withdrawals are not possible—I’m getting a "Withdrawals are not possible" message.

Earlier, when I informed them about my situation, I knew they were holding my money to wait for me to lose it. Indirectly, I indicated that I would lose the money if I didn't got the withdrawal asap.That is without a doubt a very red flag for any honest casino. However, after receiving your message, I wrote to them specifically stating that I am an addict.

I also want to point out that my balance has been decreasing, and I have not played since my withdrawal was canceled. I will attach screenshots for reference. I requested my in-game transaction history, but they replied that they don’t provide it through chat and advised me to contact their support. I have emailed their support team but have not received a reply.

Additionally, I tried to file a complaint with their licensing provider. I contacted PAGCOR but received a warning message stating that they do not hold a license. Please see the attached files. I asked them who their licensing provider is and received a response, which is also attached. The license provider is listed on their website. Se attached file ResponsePagcor

Thank you som much for your assistance.

Best Regards

Thanks for your reply.

Our data team is attempting to confirm your claims about the license status of the casino independently.

• Could you please share the communication in which you informed the casino about your gambling issues and any response you might have received?
• Have you received any updates regarding the check of your gaming activity?
• Could you please explain which games you played in the casino? In which did you accumulate your winnings?
• My email is tomas@casino.guru

I can’t find our initial chats about me being an addict, but I will email you one of the later communications between me and the casino, where I told them that I was a gambling addict. They responded that they would close my account "as soon as you fully lose or withdraw your funds from the balance."

I will attach the files for this as well. I contacted them more than a week ago requesting my gaming activity. While I’ve received replies to other emails sent later, I still haven’t received a response regarding the gaming activity request. I contacted them again (see attached file) to follow up, and they replied that my request has been passed to the appropriate department.

I played mostly a game called Gods of Glory by Slotmill, but I also played a little on other slot games.

The files sent to tomas@casino.guru

Thank you very much, t7wy4frmsy, for providing the necessary information.

Have you received an update from the casino regarding the investigation from the game provider?

Please let me know of any updates.

No, there is still no updates. I will write it here, in if there is any

Thank you very much, t7wy4frmsy, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello t7wy4frmsy,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Ybets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal