The player from Portugal is unable to get a response from the casino despite multiple requests to close their account due to a gambling addiction. They feel ignored and are frustrated with the lack of action to address their request.
Pribet Casino - Player's account closure request is being ignored.
Amount: ??
Pribet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 48m 3s
Case summary
2 hours ago
Public
Public
21 hours ago
Translation
After multiple attempts and sending emails, the casino is not responding to my requests to close my account due to a gambling addiction. I can't get any responses, and it seems like they are deliberately ignoring me so that I keep spending money at the casino.
I don't know what else to do to have my account permanently closed.
Automatic translation:
Public
Public
4 hours ago
Dear Jorgesilva26,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the request you sent to the casino in which you informed them about your gambling addiction? Forward it to my email at tomas@casino.guru
- What response have you received from casino support?
- When was the last time you deposited in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
