The player from Portugal is unable to get a response from the casino despite multiple requests to close their account due to a gambling addiction. They feel ignored and are frustrated with the lack of action to address their request.
Pribet Casino - Player's account closure request is being ignored.
Amount: ??
Pribet Casino
Safety Index:Very lowSafety Index
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0.1
Pribet Casino has a Safety Index of 0.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for casino to reply
6d 3h 39m 12s
Case summary
20 hours ago
Public
Public
1 week ago
Translation
After multiple attempts and sending emails, the casino is not responding to my requests to close my account due to a gambling addiction. I can't get any responses, and it seems like they are deliberately ignoring me so that I keep spending money at the casino.
I don't know what else to do to have my account permanently closed.
Automatic translation:
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1 week ago
Dear Jorgesilva26,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the request you sent to the casino in which you informed them about your gambling addiction? Forward it to my email at tomas@casino.guru
- What response have you received from casino support?
- When was the last time you deposited in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
So far I've had no response from the casino.
The last time I deposited money was 13/11/2024.
I have forwarded the emails
Thank you
Automatic translation:
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yesterday
Thank you very much, Jorgesilva26, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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20 hours ago
Hello Jorgesilva26,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Pribet Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Michal
Pribet Casino has 6d 3h 39m 12s to reply
