NationalBet Casino - Player’s withdrawal is delayed after account closure.

Hi,

I closed my account due to being a problem gambler on the 9/10/24.

Nationalbet did so immediately but with a balance of £94 in there.

I have since been in contact multiple times and I still haven't received my withdrawal which was processed on the 15th of October after full verification of the account.

The casino ignores my request and never responds. They are not on ypur database. They have since changed websites to their current address and also their emails.

It has been 5 weeks since the account was closed and I have still not received my money I withdrew.

Dear Dt100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you use only the mentioned card for your casino deposits?

Could you send a bank statement showing that the amount was not received by you?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

My most recent chat. Also I will sent my recent email communication

Most recent emails. They keep telling to contact KYC, however KYC do not respond. Live chat has confirmed the withdrawal was processed. It should not be taking 5 weeks. I have asked for proof countless times but noone seems to provide me with it!

Hi, yes I only used the 1 card for deposits! No other cards or any bank transfers.

I can provide a bank statement yes!