The player from Germany requested immediate permanent closure of his casino account due to gambling addiction, but the casino has not responded to his two emails.
Hot.Bet Casino - Player's account closure request is ignored.
Amount: €20
Hot.Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
6d 17h 41m 32s
Case summary
6 hours ago
Public
Public
16 hours ago
Translation
The casino is not deleting or closing my account. Despite emailing the casino twice to inform them that I am addicted to gambling and request an immediate permanent closure.
Automatic translation:
Public
Public
6 hours ago
Dear Marti89,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please forward me the emails with the account closure request you sent to the casino? My email address is veronika.l@casino.guru.
Have you received any response from the casino regarding your account closure request?
When was the last time you communicated with the casino via email or chat?
Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Marti89 has 6d 17h 41m 32s to reply
