Hot.Bet Casino Review

The player from Sweden had won substantial winnings at Hotbet, amounting to 4828,59 Euros. However, the withdrawal process had been delayed due to multiple requests for identity verification documents, even after he had completed previous checks. Later, the player confirmed receipt of his winnings, resolving the complaint.

The player from Estonia had made a withdrawal request six weeks prior and had submitted all the required documents. However, the player's account had been closed without them receiving their winnings and the player had not received a response from the casino. The player had reported that they were unable to log into their account after placing a sports bet. They had accumulated a balance of 2,200 euros from an initial deposit of 200 euros. We had offered to recommend websites that could assist with sports betting issues. The complaint was subsequently closed due to our inability to assist with sports betting issues.

The player from Norway had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The player had deposited 1000 euros and won 3800 euros, which he then increased to 13,000 euros through casino slots. However, he lost all his winnings due to a delayed withdrawal process and perceived lack of communication from the casino. Despite having provided all necessary documents for KYC verification, his withdrawal request had remained pending for more than 17 days. We had advised the player that we could not assist in refunding his lost winnings or deposit as he was solely responsible for his account, active balance, and all bets. The complaint was subsequently rejected.

The player from Austria won €5000 on Hot.Bet, but the withdrawal is still 'in processing'. Despite contacting casino's support, they haven't received any response or update. The complaint was resolved as the player received his payout.

A VIP player of the casino from Argentina requested a withdrawal of 19,000 reais approximately 5 days ago and is yet to receive an update on the status. The player has tried several times to reach casino customer service, but he received the same response that they are working on it. We contacted the casino and its representative informed us, that the player's withdrawal requests had been declined due to problems with the payment provider and the player had been asked to use an alternative method to withdraw the money. According to the casino, the player did so, however they cancelled the withdrawal request on their own later. We asked the player to confirm this, but they stopped responding to our messages. Therefore, the complaint was rejected.

The player from Austria has been waiting for a payout since 4th August 2023. Despite reaching out to customer service and sending emails to the support team, the player has not received any response. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Virginia requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hungary had his account blocked and his winnings were confiscated. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino. In the given circumstances, it would be very hard or even impossible to prove that the player did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions.

The player from Germany wishes her account to be closed without delay. After our intervention, we were able to help the player to solve the issue with closing their account which the player has confirmed. We have closed this complaint as resolved.