Our team
NEXT

Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

ico_compl_waitingico_compl_waiting24
ico_compl_waitingico_compl_waiting
67
78
80

Complaint replies by Michal Vicente

English
Dear everyone, I believe that the self-exclusion process was handled correctl... 3 weeks ago
Dear BastiRS5,The casino should definitely improve its self-exclusion process... 3 weeks ago
Dear everyone, Following further discussions with the casino representatives,... 3 weeks ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 month ago
Dear Juan2287, As I have mentioned in my previous replies, there are certain ... 1 month ago
Dear Marti89,We're glad to hear that your issue has been resolved. We'll go a... 1 month ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 month ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 month ago
I have tried to contact the casino repeatedly but had no success. I’m afraid ... 1 month ago
Dear w16264370,Unfortunately, I have to inform you that we can not help you w... 1 month ago
Show More Complaint Replies (+10)
1...5 6 7...31
Go to pageof 31 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news