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Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

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Complaint replies by Michal Vicente

English
Dear Rmx314,I'm glad to hear that your issue has been resolved successfully. ... 1 month ago
I must caution you that the use of offensive or intimidating language will no... 1 month ago
Dear Pater77, since the casino is not willing to change its stance, I am forc... 1 month ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 month ago
Thank you, Vulkan Vegas Casino for the update. The player couldn't provide pr... 1 month ago
Dear Joddd, I have tried to contact the casino repeatedly but had no success.... 2 months ago
Dear erickpowcam93, I have to inform you that we think the casino has proceed... 2 months ago
Thank you, VamsiSingamsetti, for providing the bank statement. As far as I ca... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Dear michi97, Our communication with the casino team has finished. Unfortunat... 2 months ago
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