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Michal Vicente

Casino Analyst & Complaint Specialist

Michal works as a Casino Analyst & Complaint Specialist at Casino Guru, dedicating his time to find online casinos for our database, enhance existing entries on the site, and assist players with their concerns. He joined the company immediately after completing school.

Michal pursued studies in ecology and biodiversity protection and has worked as a ski instructor, ropeway instructor, and farm worker in Scotland. Beyond his professional life, Michal is passionate about team sports, loves animals and nature, enjoys playing board and video games, and is currently learning the Norwegian language.

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Complaint replies by Michal Vicente

English
Dear alpsko,I'm glad to hear that your issue has been resolved successfully. ... 2 months ago
Due to the reasons mentioned in my last message and the messages above, this ... 2 months ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 2 months ago
Thank you, GrandWin Casino for the explanation. I believe that the self-exclu... 2 months ago
Dear paulmcewan05,I'm glad to hear that your issue has been resolved successf... 2 months ago
Dear vlad145,I'm glad to hear that your issue has been resolved successfully.... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
Dear despinakaliva14,I understand and I'm glad to hear that your issue has be... 2 months ago
I understand. We’ve rejected this complaint as per the player’s explicit requ... 2 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 2 months ago
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