The player from India has a blocked casino account, allegedly due to both side betting, but has not received any proof from the casino.
My Account was suddenly blocked by the casino . They gave the reason of both side betting as I asked for the proof they have not replied . They told it was safe I'm not taking any risk I won by playing player banker and sports bet then they blocked the account please help me out.
Dear Suprio,
Thank you very much for submitting your complaint. I’m sorry to hear about the sudden block on your account and the lack of response from the casino regarding the reason behind it.
To help us address this issue effectively, could you please provide a bit more information?
If you have any relevant communications, screenshots, or documentation related to this issue, please forward them to petronela.k@casino.guru.
Thank you for providing these details – they’ll be really helpful as we investigate the situation and work towards finding a resolution.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Hello, I have tried to contact through email but there was no response from the site and while playing I have not recorded any Gameplay but if you asked for my game history you Can clearly see in my bet either I won or I lost. It not been many days the gameplay was between maybe 12th September to 14th September I guess. Thank you
Hi Suprio,
In your first message, you mentioned that the casino accused you of side-betting.
Thank you.
I have withdrawn 3700 from This casino and I have not used any Strategy except going with 1 side as any time it will come it will give me profit
Thank you very much, Suprio, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Suprio,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Qbet Casino,
Could you possibly provide additional information regarding the issue and clarify the situation?
Thank you in advance.
Respectfully,
Michal