The player from Germany has been trying to close their casino account for over a month due to significant losses totaling €800. Despite repeatedly contacting Live Chat and following up via email, they have received no assistance or resolution. The player seeks immediate account closure, citing lack of player protection.
Olympusbet Casino - Player requests immediate account closure.
Amount: ??
Olympusbet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for player to reply
0d 9h 29m 2s
Case summary
6 days ago
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1 month ago
Translation
For over a month now, I've been trying to get my account closed. I keep facing losses and can't even get close to €50 with any deposit, even though I've deposited a total of €800.
Whenever I contact Live Chat, they constantly refer me to an email address where I’m supposed to get help. I've reached out to that email over a hundred times, only to be redirected to another email address from which I never receive any response! This casino is absolutely unreliable and should be banned!!! There is no player protection here whatsoever!!! I want my account to be closed immediately!!!
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1 month ago
Dear BastiRS5,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
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1 month ago
Thank you for your reply, BastiRS5. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to cooperate with the casino and provide answers to their questions so they can close your account accordingly
Other option is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
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1 month ago
Translation
I have already told the casino that I am addicted to gambling and want my account blocked. Every time they come up with a new 'excuse'.
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1 month ago
Translation
On Friday I wrote what felt like the hundredth email asking them to block my account. This casino is the only casino that hasn't blocked me yet because they simply don't allow it.
To date, I still haven't received a response and nothing has happened. I'm addicted to gambling and I just want my account to be blocked because I stupidly keep depositing something. This casino has zero player protection!!
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1 month ago
BastiRS5, if you have a message in which you informed the casino about your gambling problem clearly, please forward it to me.
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1 month ago
Translation
I told the casino this at least 20 times after they asked for a reason each time in the chat. On Friday I wrote it again by email. I sent the email to you.
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3 weeks ago
Could you please send these messages as an attachment (not screenshots)? Do you still have access to your casino account?
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2 weeks ago
Dear BastiRS5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Translation
My account was blocked, but only for 1 month even though I asked for it to be blocked permanently.
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1 week ago
Translation
Yes, they wrote me an email with these words:
Dear Mr Sebastian,
This email serves as confirmation of your self-exclusion request. We have successfully excluded your account and this exclusion will remain in effect for 30 days.
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BastiRS5 has 0d 9h 29m 2s to reply
Kristina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
