The player from India had completed the KYC process and requested a withdrawal of Rs 2200, but his account was disabled without explanation. Despite his inquiries, he had only received vague responses indicating that it was an administrative decision. The Complaints Team had attempted to engage with the casino for clarification but received no response. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact the Curacao Gaming Authority for further assistance.