The player from the United Kingdom requests a permanent closure of their casino account but has not received any action despite multiple requests.
They will not close my account permanently despite me asking numerous times. HELP
Dear graymundo82,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances
(after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Thank you very much in advance.
Best regards,
Tomas
Hello. I want to be removed completely from their website. I have asked for this to be actioned multiple times and given them the reason of a gambling addiction in the online support. All they do is close the account but I can open it again with a couple of clicks. I'm so frustrated. Surely this is not legal!!!
Thanks for your reply.
To proceed, kindly forward your attempts to resolve the issue with casino support. Forward the communication between you and the casino to my email at tomas@casino.guru