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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I am very sorry, Stormy. The casino is non-responsive.We are forced to close ... 3 years ago
Dear Vitamin and Casino representative.Thank you for using the Casino Guru co... 3 years ago
The player informed us via email that the casino paid his winnings in BTC. We... 3 years ago
Thanks, Roger for an update. Yesterday casino representative informed me that... 3 years ago
We are closing the complaint as "unresolved". We hope Simone submitted the co... 3 years ago
We are closing this complaint as "unresolved". Hopefully, dpd22775 successful... 3 years ago
I am very sorry, Rachel, for your negative experience. Unfortunatelly you spe... 3 years ago
I am glad to hear that Sabrina. I wish you good luck in the future.Thank you ... 3 years ago
Thank you, Fedor. I am happy that we were able to help you.Thank you for usin... 3 years ago
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