Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting4
ico_compl_waitingico_compl_waiting
172
210
316

Complaint replies by Matej Novota

English
As the casino wrote and prove by evidence:But we should point out that funds ... 3 years ago
Tess wrote to us that the casino paid her. However, in this case, we cannot t... 3 years ago
Since we haven’t received any response from the casino regarding the issue, w... 3 years ago
We are rejecting this complaint from the reasons I wrote above. 3 years ago
Because the casino provided us with clear evidence, we are rejecting the case... 3 years ago
Dear Christyman2519 and casino representative,Thank you for using the Casino ... 3 years ago
Because of what I wrote above, and because kadir555 didn't react anyhow, we a... 3 years ago
Because of what I wrote above, and because LinkinPark didn't react anyhow, we... 3 years ago
Because of what I wrote above, and because LinkinPark didn't react anyhow, we... 3 years ago
I am very sorry, Nikita. The casino is non-responsive.We are forced to close ... 3 years ago
Show More Complaint Replies (+10)
1...58 59 60...96
Go to pageof 96 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news