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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we’re forced to reject this case because the player hasn’t res... 3 years ago
Unfortunatelly Argo casino disagrees with our decision and therefore we have ... 3 years ago
Unfortunatelly, Emanuel, we have no other option as to close this complaint a... 3 years ago
Dear John,Thank you for using the Casino Guru complaint resolution center. We... 3 years ago
Unfortunatelly the casino is non-responsive. From Paul's email, it looks like... 3 years ago
Because of what we wrote above we are forced to reject this complaint. 3 years ago
Dear Ammit91,Thank you for using the Casino Guru complaint resolution center.... 3 years ago
Because the Novibet casino sent us their statement by email and explained the... 3 years ago
Dear Lenthi and casino representative,Thank you for using the Casino Guru com... 3 years ago
After investigating the case, we discovered that the casino had the right to ... 3 years ago
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