The player from Italy has requested a withdrawal more than three weeks ago. It has been processed but later, returned to the account without further explanation.
CasinoMarriott - Player’s withdrawal has been delayed.
Amount: €344.12
CasinoMarriott
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
CasinoMarriott has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hi, I have withdrawn from this casino on 04/01/2021.
After waiting over a week, I found myself depositing the withdrawal into my casino account, without receiving any explanation.
So on 13/01/2021 I requested the withdrawal, and as of 28/01 I have not received the money won, I contacted the support in live chat and they tell me to send an email to the competent department, I sent two emails in total in the last 10 days, I have never received a reply.
Could you please help me?
Automatic translation:
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4 years ago
Dear Ammit91,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Which payment method you have opted for?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
Hi, I requested a first withdrawal on January 5th but after about a week it was canceled without notice and reason, and the funds were credited back to the casino account.
So on January 13th, I made a new withdrawal which is still pending, I tried to write to the live chat which told me to send an email here: payments@casinofinancepay.com
I sent three emails, on January 13th, January 18th and January 25th ... without ever receiving a reply.
The live chat of the casino does not help me at all, it tells me that I have to send an email to the email I indicated and to wait.
I played and won without any bonuses, but with a normal deposit, my account was verified (documents etc ...)
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4 years ago
Thank you very much, Ammit91, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Translation
The casino wrote to me, I don't know whether to thank you, I really think so ...
Anyway, they apologized for everything and asked me for the bitcoin address, I will update you on future implications
Automatic translation:
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4 years ago
Hello Ammit91.
I am glad to hear that the casino is willing to pay you. We will keep the complaint open until you confirm that you received the money.
