Hallmark Casino - Player’s having difficulties withdrawing his winnings.

DO I ALREADY HAVE A COMPLAINT WITH YOU ON HALLMARK CASINO?

THEY KEEP CHANGING AND ASKING FOR ADDITIONAL INFORMATION. FOR EXAMPLE:

Withdrawal Team,

Send me a copy of your (supposed) "kyc parameters", "kyc rules", or whatever. Include the date when the "kyc rules" were adopted. If the "kyc parameters/rules/requirements" clearly show what documents are required for a withdrawal, I will gladly provide them.

Why do you keep changing my requirements to get my money? Last time, you said I needed a copy of an official document showing my name and address. You have been provided that. Now, you say that won't work.

I must ask again ... are the requirements to become a "Withdrawal Team" member that you lie, cheat, and steal? Do you, the Withdrawal Team members, think you can continue doing what you're doing without consequences?  Do you get a "cut" on the withdrawals never paid? When Jesus Christ walked the earth, "tax collectors" were the "scum of society". "The scum" because they lied, cheated, and stole on a regular basis. Jesus can, and did, save "tax collectors". The Bible records the salvation of Zacchaeus a "chief tax collector". (Luke 19:8) Zacchaeus stood up and said to the Lord, "Look, Lord! Here and now I give half of my possessions to the poor, and if I have cheated anybody out of anything, I will pay back four times the amount." (Luke 19:9) Jesus said to him, "Today salvation has come to this house, ...".

Paul

"Send me a copy of your "kyc parameters", "kyc rules", or whatever. Please include the date when these "kyc rules" were adopted. I will review the information. If the required documents for a withdrawal are stated clearly, I will gladly email you those documents.

How in the "hell" am I supposed to email you any documents?! You idiots have blocked all of my emails.

WHY ARE YOU (WITHDRAWAL TEAM MEMBERS) BEING SUCH JERKS? I READ SOMETHING WHICH STATED "kyc rules are not applicable for small withdrawals."

WHY IN THE HELL DO YOU NEED PROOF OF RELATIOINSHIP? I DON'T SEE WHY THAT IS RELEVANT? YOU ARE ASKING FOR INFORMATION WHICH IS CONFIDENTIAL! THAT INFORMATION COULD BE USED AGAINST ME OR MY MOM.

PLEASE ... SEND ME MY $200.00!!! (assholes)

I'm going to continue putting derogatory reviews about you and Hallmark Casino on as many casino review sites as possible!!!

HOPEFULLY, I'LL GET HALLMARK CASINO BLACKLISTED. YOU DESERVE IT!!!

PAUL

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Reply

Forward

S

Message from the second complaint submited by Pmoore8671:

"ADDENDUM TO HALLMARK CASINO COMPLIANT:

1/6

Why should you need a KYC done?

Are you planning to invest in mutual funds? Well, you can invest in mutual funds only if you are KYC compliant. You can get it done either online or offline.

2/6

What are the documents required to get KYC done?

1. A passport-sized photograph2. PAN card

3. Identity proof such as your Aadhaar, passport, voter id, or driving license

4. And an address proof

You need to submit the self-attested copies and produce originals for verification.

Hallmark Casino Withdrawal Team Members - You do NOT need "Proof of

Relationship". That information could easily be used for unscrupulous

activities. You do NOT need a "Signed letter from my mother." It's none of

your business if I live with my mother. You currently have more than enough

information verifying my address.

Hallmark Casino Withdrawal Team Members, you are unprofessional,

inconsistent, childish, and LAZY!!! You could have easily sent me a copy of

the information above.  Considering the "pain in the butt" you've been over

$200; I certainly won't gamble at Hallmark Casino in the future. I've taken

withdrawals between $2,000 to $6,000, on numerous occasions. Hallmark

Casino is NOT worth the ungodly process to get one of those withdrawals!

Paul"

Dear Pmoore8671,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently.

Could you please indicate, which documents exactly you have already provided? Have all of them been approved (excpet the signed letter)?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, 🙂!

I will do my best to fulfill the "kyc rules" enacted at Hallmark Casino. Hallmark Casino has NEVER provided me with a copy of their adopted "kyc rules". I've requested a copy of their "kyc rules" at least six (6) times. Does Hallmark Casino have legitimate reasons for the documentation they require? I have no idea. They have not given me a copy of their adopted "kyc rules", nor the reasoning behind each adopted "kyc rule". I was a licensed CPA and a tax auditor for over ten (10) years. It is incredibly presumptuous and arrogant for Hallmark's Withdrawal Team to believe I should "accept" what they say as the "Word of God". They have been provided substantial supporting documentation concerning my address, etc. Hallmark Casino's (supposedly) additional required documents, for a $200 withdrawal, far exceed any requirements from other online casino's I play at. At my other online casino's, I have withdrawn amounts from $500 to over $6,300. The Hallmark Casino Withdrawal Team Member's are just being "total jerks"!

As stated in correspondence to Hallmark Casino, their requirement that I provide "relationship information between me and my mom" is just plain stupid. That information is personal, private, and could jeopardize security procedures adopted by my bank and other entities.

All the best Kristina! 🙂!

Paul M***

Hi Kristina, 🙂!

I find Casino Guru's Case Summary, "The player from the US is struggling to withdraw his winnings due to an incomplete KYC." presumptuous and incredibly slanted towards the casino. How do you know that the information I've provided them is "incomplete"? Have you seen a copy of their adopted "kyc rules"? I certainly have not! At one point, they asked me for a copy of an official letter showing my name and address. They refused to accept a date stamped envelope showing my name and address. I provided them the requested letter. I was advised, the letter would be all they needed. Of course, I had to redact the information on the letter. The information was personal, private, and confidential. My name and address was clearly displayed.

Hallmark Casino's Withdrawal Team refused to accept the letter I emailed them. They had stated an official letter showing my name and address was all that was needed. I provided them, exactly what they required! After I sent them the letter, the replied with additional requirements to prove my address. In all, three (3) new requirements. So you can see, I DO NOT TRUST HALLMARK CASINO'S WITHDRAWAL TEAM!!!

Have a good day! 🙂!

Paul

Pmoore8671, thank you very much for your emails. Unfortunately, the casino has to have proof that you are living at this address. The utility bill would confirm this, however, all of them are sent to your mother's name, so the casino just wants to make sure that you live with her.

In one message they decided to make an exception if you use Bitcoin to withdraw your winnings, so I see that the casino is trying to find the solution, and they don't want to keep your winnings.

I would recommend you choosing one of those options - either providing the required documents or creating a Bitcoin account and withdraw your winnings this way.

KRISTINA, YOU HAVE NOT DONE A THING FOR ME!!! NOT ANYTHING!!! ALL YOUR DOING IS GIVING ME LIP SERVICE. HAVE YOU LOOKED AT WHAT THEY CURRENTLY HAVE FROM ME? WHY DIDN'T YOU ASK THEM WHY THEY CHANGED MY REQUIREMENTS FOR MY PROOF OF ADDRESS? THEY SAID AN OFFICIAL LETTER SHOWING MY ADDRESS AT THE TOP WOULD SUFFICE. I GAVE THEM THAT! HAVE YOU SEEN A COPY OF THEIR (SUPPOSED) KYC RULES? HOW DO YOU KNOW WHAT IN THE HECK IS REQUIRED?

TAKING A CASH OUT IN BITCOINS IS NOT ANY CONCESSION BY THE CASINO. I HAVE NEVER DEPOSITED USING BITCOINS! THE CASINO KNOWS THAT! I SEE YOU FELL FOR THEIR BITCOIN BULLSHIT. SUPPOSEDLY, THAT WAS A CONCESSION? DO YOU EVEN THINK? IS IT FAIR FOR A CASINO, WHICH HAS RECEIVED ALL MY DEPOSITS FROM CREDIT CARDS, TO FORCE ME TO SPEND HOURS JACKING OFF WITH BITCOIN CRAP?

I HAVE ALREADY PROVIDED THE CASINO WITH PROOF OF MY ADDRESS. THEY HAVE ENVELOPES WITH MY ADDRESS, LETTERS WITH MY ADDRESS, AND MY DRIVER'S LICENSE WHICH HAS MY ADDRESS. DO THOSE IDIOTS ACTUALLY BELIEVE I WOULD DRIVE AROUND WITH A FORGED DRIVER'S LICENSE? WHAT BUSINESS IS IT OF THEIR'S WHO I LIVE WITH? HOW IS THAT EVEN NECESSARY? I WILL PROVIDE THEM WITH A COPY OF MY MOM'S UTILITY BILL. I WILL ALSO PROVIDE THEM WITH A SIGNED DOCUMENT, BY MY MOM, STATING THAT I LIVE WITH HER. I DO NOT, NOR WILL NOT, BELIEVE THAT THE WITHDRAWAL TEAM AT HALLMARK CASINO IS ANYTHING SHORT OF "ONE BIG PAIN IN THE ASS". I WILL FREELY PROVIDE MY DEALINGS WITH THEM AND HALLMARK CASINO TO OTHER CASINO REVIEW SITES.

Pmoore8671, thank you very much for your emails. Unfortunately, the casino has to have proof that you are living at this address. The utility bill would confirm this, however, all of them are sent to your mother's name, so the casino just wants to make sure that you live with her.

Kristina, what has happened? Did I hurt your over-inflated ego? So, you decided to be a vindictive capital-B? You have lost all of your objectivity. Everything you've written is from the "casino's point of view". You write as if you're a "Hallmark Casino Lawyer". You state, " Unfortunately, the casino has to have proof that you are living at this address." Are you working for the casino? Why are you making demands as if you work there? I understand that casinos need proof of address. I have provided proof of address to Hallmark Casino. In the same paragraph you state, "... the casino just wants to make sure that you live with her." Which is it? Proof of Address - or - Proof that I live with my mom? Why in the heck does Hallmark Casino need to know who I live with? Come on genius, you're the one who works there, what's the logic behind that request?

You state, "In one message they decided to make an exception if you use Bitcoin to withdraw your winnings, so I see that the casino is trying to find the solution, and they don't want to keep your winnings." Kristina, you're not worth a damn as a "Casino Analyst & Complaint Specialist". Analyst's need to be objective, thoroughly understand the requirements, and (more importantly) know why each requirement is needed. I designed computer systems for ten (10) years. I was an exceptional designer. Design is the "How" part of a system. Analysis, which comes first, is the "What" and "Why" behind a system. Unfortunately, you have missed every mark.

Do you actually believe, requiring a player to accept Bitcoins is fair? In Casino Guru's objectives, it states, "We believe online gambling should be fair. While this also requires players to act fairly and without malicious intent, it is mostly the casino's responsibility to make sure gambling remains fair and safe for players." You do NOT follow the goals of Casino Guru. Additionally, you have NOT done any analysis on the issues.

You state, "so I see that the casino is trying to find the solution". How would you know that their trying to find the solution? Is it because the casino offered to pay me in Bitcoins? That's the solution? Is there only "the solution"? How about "a solution". Being an excellent designer, there are always numerous solutions.

You state, "... they don't want to keep your winnings". Do you think before making a stupid statement? That statement comes from a total ignorance of the situation. Casinos do NOT want to give people money! If they "give" too much, the casino will go insolvent. All businesses need to make money! I have told you before, "actions speak louder than words". Hallmark Casino has NOT paid me one (1) penny. What's your proof that, "... they don't want to keep your winnings."? Maybe, you should go work for Hallmark Casino? You definitely have their best interests covered.

Finally, you state, "I would recommend you choosing one of those options - either providing the required documents or creating a Bitcoin account and withdraw your winnings this way." Who in the "hell" made you Judge, barking out orders to me? Judges should be objective, inquisitive, and fair. You are NOT objective. You are NOT inquisitive. You are NOT fair!!! To be honest, you're an extremely arrogant and prideful individual. Just wait, you'll see what God thinks about that.

I made an offer in my prior email. I do NOT consider the situation resolved!!!

Hi Kristina, 🙂!

After my previous message, I think I should try to make you feel better.

I am NOT worth a "damn" as an analyst ("what" and "why"). As an analyst, I'm a "nightmare". As a designer ("how"), I'm one of the best. God has given me certain abilities, which are paramount for an excellent designer. First, I am "creative", not "analytical". In college, my best friend (Dale) took a class that dealt with nonverbal communication. One of their many experiments, was to determine if the tested individual is "analytical" or "creative". What they did was ask the person being tested three questions, each one progressively harder. Hopefully, the tested person would miss a question. The tester would watch which way the tested person's eyes rolled on the first missed question. One way indicated "analytical". The other way indicated "creative". All of Dale's classmates, and Dale, were "analytical". They also tested friends and other acquaintances. All were "analytical". Dale tested me. I was the only person they found as "creative". "Creative" individuals are genius' in "design" (the "how"). However, "creative" people are a "wreck looking for a place to happen" attempting to do analytical work (the "what" and "why"). As an example, our new development team, which included me, were working out the "what's" and "how's" of a new computer system we were building. I asked a question for our five (5) user representatives. They were speechless. All of the users had the "deer in the headlights" look. Jody or Marlene, our two analysts, asked me, "can I try?" I said, "please do." She reworded the question. All five (5) of the users responded with the answer immediately. Then, all five (5) users looked at me and said, "is that what you needed?" I replied, "perfect"! To brag on Jody and Marlene, that's an incredible ability to do what they do. After that, I rarely (if ever) speak during the "analysis" phase. Yes, I'm a nightmare when it comes to "analysis". However, when it comes to "design", God has gifted me and I sound like a genius!

My point is, that your God given talents may not include those of a great "analyst". But (please) do not fret. I'm sure you're outstanding in other needed areas.

Below, are the text from two (2) emails. The bottom one is from Hallmark Casino to me. The top one is my response. PLEASE READ THEM. 🙂!

BULLSHIT!!!!

NONE OF THE HONEST CASINOS I'VE DEALT WITH REQUIRE INFORMATION SHOWING HOW MY MOM AND I ARE RELATED.  NONE, NOT A SINGLE ONE!!!

LESS THAN 50% OF THE HONEST CASINOS I'VE DEALT WITH REQUIRE ADDRESS VERIFICATION.

YOU ALREADY HAVE MORE DOCUMENTS VERIFYING MY ADDRESS, THAN ANY OTHER CASINO I'VE PLAYED AT.  (AT LEAST TWENTY (20+))

SO PLEASE, DON'T TRY THAT ON ME!!!  (This is the basic procedure that every casino follows.)  YOU KNOW DAMN WELL THAT "EVERY" CASINO DOES NOT REQUIRE THE SAME INFORMATION THAT YOU WANT!!!

YOU ASSHOLES ARE THE BIGGEST CHEATS, LIARS, AND MONEY HUNGRY BASTARDS ON THE INTERNET!!!

I KNOW EXACTLY WHAT YOU'RE DOING. YOU'RE GOING TO KEEP ASKING FOR ADDITIONAL DOCUMENTATION (which gets more unreasonable to acquire) TILL I SAY THE "HELL WITH IT" AND LET YOU KEEP MY MONEY. THEN, YOU'LL TELL CASINO GURU, "HE WOULDN'T GIVE US THE KYC DOCUMENTS WE REQUIRE."  OBVIOUSLY, YOU HAVE DONE THIS BEFORE. IT'S JUST TO BAD THAT CASINO GURU ACTUALLY BELIEVES YOU. HAVE YOU GIVEN A COPY OF YOUR "KYC RULES" TO CASINO GURU?  (or me?) HOW IN THE "HELL" ARE WE SUPPOSED TO KNOW WHAT "KYC RULES" HALLMARK CASINO HAS ADOPTED? YOU HAVE NEVER PROVIDED US WITH A COPY. AS DEMONSTRATED ABOVE, WHICH YOU DAMN WELL KNOW, THE "KYC RULES" VARY FROM ONE CASINO TO ANOTHER.

DON'T YOU JERKS GET TIRED OF PLAYING GAMES? ESPECIALLY, FOR A MERE $200? HALLMARK CASINO DESERVES TO BE ON THE "BLACKLIST"!!!

I WILL EMAIL YOU A COPY OF ONE OF MY MOM'S UTILITY BILLS.  I WILL EMAIL YOU A COPY OF A SIGNED STATEMENT NOTIFYING YOU THAT I LIVE WITH MY MOM.  HOWEVER, I WILL NOT EMAIL YOU DOCUMENTS SHOWING HOW ME AND MY MOM ARE RELATED. AS I EXPLAINED BEFORE, THOSE DOCUMENTS DISCLOSE PRIVILIGED INFORMATION. ONLY OUR BANK, OUR CPA, AND OUR LAWYER HAVE ACCESS TO THAT INFORMATION. GIVING YOU DICKHEADS COPIES OF THAT PRIVILIGED INFORMATION COULD EASILY COST ME AND MY MOM THOUSANDS OF DOLLARS.  AGAIN, NOT A SINGLE OTHER CASINO I'VE GAMBLED AT REQUIRE (OR EVEN ASK FOR) THAT INFORMATION. NONE ... NOT EVEN ONE!!!

AND DON'T GIVE ME THIS, "We need kyc documents as without completing them system wont allow us to process the withdrawal further."  (try a basic English course) THAT IS A BIG FAT LIE!!! I DESIGNED COMPUTER SYSTEMS OVER TEN YEARS. I WAS AN OUTSTANDING DESIGNER. LOTS OF REWARDS AND A YEARLY INCREASE IN SALARY OVER 25%. INFORMATION, FOR ALL THE REQUESTED DOCUMENTS, WILL BE PDF FILES. ALL YOU CAN DO IS SAVE THE INFORMATION AS A PDF FILE. THERE ARE NO "SECRET BUTTONS", WHICH WILL AUTOMATICALLY BE PUSHED WHEN YOU SAVE THE PDF FILES.

I WISH CASINO GURU WOULD QUIT BELIEVING EVERY "PIECE OF CRAP" (lie) YOU COME UP WITH. IT MAY END UP THAT I LOSE MY $200. EITHER WAY, CONSIDERING YOUR CONTINUED UNSCRUPULOUS ACTIONS, HALLMARK CASINO NEEDS TO BE "BLACKLISTED"!!!

Holiday Greetings! Paul A. Moore  🤔!

Dear Paul

Greetings

Thank you for your patience! We need kyc documents as without completing them system wont allow us to process the withdrawal further. This is the basic procedure that every casino follows. Please send us the missing documents at the earliest by that we can further process your withdrawal.

Regards

Withdrawal Team

Hallmark Casino

Hallmark Casino Assistance

Pmoore8671, first of all, I am sorry you feel like we stand on the casino's side more than yours. We judge each case individually and we always do our best to help players, when it is clear, that they are mistreated by the casino. This doesn't seem to be the case here, therefore we've advised you to cooperate with the casino. Please understand you won't receive your winnings until you finish the KYC, and I cannot do this instead of you. Offending me, Casino Guru or the casino isn't helping to resolve this issue.

Please send the required documents and inform us about the result, so we can proceed with this complaint accordingly. Thank you very much.

DEAR KRISTINA,

IF YOU WOULD HAVE (ACTUALLY) READ WHAT I'VE WRITTEN, YOU WOULD HAVE SEEN MY COUNTER PROPOSAL TO HALLMARK CASINO. I CLEARLY AND CONCISELY STATE WHAT I CAN PROVIDE AND WHAT I CAN NOT PROVIDE.

I WILL EMAIL YOU A COPY OF ONE OF MY MOM'S UTILITY BILLS.  I WILL EMAIL YOU A COPY OF A SIGNED STATEMENT NOTIFYING YOU THAT I LIVE WITH MY MOM.  HOWEVER, I WILL NOT EMAIL YOU DOCUMENTS SHOWING HOW ME AND MY MOM ARE RELATED. AS I EXPLAINED BEFORE, THOSE DOCUMENTS DISCLOSE PRIVILIGED INFORMATION. ONLY OUR BANK, OUR CPA, AND OUR LAWYER HAVE ACCESS TO THAT INFORMATION. GIVING YOU DICKHEADS COPIES OF THAT PRIVILIGED INFORMATION COULD EASILY COST ME AND MY MOM THOUSANDS OF DOLLARS.  AGAIN, NOT A SINGLE OTHER CASINO I'VE GAMBLED AT REQUIRE (OR EVEN ASK FOR) THAT INFORMATION. NONE ... NOT EVEN ONE!!!

KRISTINA, IF YOUR NOT GOING TO WORK THIS OUT, PLEASE GIVE ALL OF MY INFORMATION TO SOMEONE ELSE AND I'LL WORK WITH THEM. YOU HAVE NOT MADE A SINGLE ATTEMPT TO RECONCILE OUR DIFFERENCES!!! YOU JUST KEEP REPEATING, "GIVE THE CASINO EXACTLY WHAT THEY WANT". YOU HAVE NOT BEEN OBJECTIVE OR REASONABLE. DO YOU ACTUALLY BELIEVE, HALLMARK CASINO'S REQUIREMENT THAT I PRODUCE DOCUMENTATION SHOWING MY RELATIONSHIP TO MY MOM IS REASONABLE? I STATED CLEARLY AND CONCISELY (ABOVE) WHY I CAN NOT FACILITATE THAT SPECIFIC REQUEST.

YOU'RE "PISSED OFF" BECAUSE SOMEONE (ME) TOLD YOU THE TRUTH ABOUT YOUR POOR JOB PERFORMANCE. NOW, YOU'RE DOING EVERYTHING YOU CAN TO "GET BACK AT ME". (A VERY PROFFESIONAL REACTION.) HOW CAN YOU GET TWO PARTIES IN AGREEMENT, WHEN YOU ACT LIKE A "VINDICTIVE BITCH"?

PLEASE, PLEASE, PLEASE ... GIVE MY CASE TO SOMEONE WILLING TO WORK WITH ME.

MY CASE WITH HALLMARK CASINO HAS NOT BEEN RECONCILED TO MY SATISTACFTION.

HAVE A WONDERFUL CHRISTMAS!

P.S. I DO NOT HAVE A PROBLEM WITH CASINO GURU. AS A MATTER OF FACT, I HAVE GIVEN SUBSTANTIAL PRAISE FOR WHAT CASINO GURU IS DOING. GAMBLERS, LIKE ME, HAVE NO RECOURSE WITH INTERNATIONAL ONLINE CASINOS WHEN ISSUES ARISE. CASINO GURU PROVIDES A RECOURSE FOR US. WHEN YOU KEEP STATING, "JUST GIVE THE CASINO EXACTLY WHAT THEY WANT", YOU'RE NOT INLINE WITH THE OBJECTIVES OF CASINO GURU. AS SUCH, I WANT SOMEONE ELSE TO HELP ME.

I will now transfer your complaint to my colleague Matej.

Hello Pmoore8671, 

I understand your frustration about this situation. Kristina was trying to advise the fastest way how to solve the issue, but I see that you simply can't (or not willing to) provide some of the documents and bitcoin payment is not an option either.

Please note that not every casino may require the same documents. While in principle for KYC they need to prove the same (identity and residency) some casinos which focus on the US players may accept much fewer documents from players simply because they are very familiar with them and can easily verify them. On the other hand, some casinos with not so much experience from the US market may require more documents simply because they don't know so well all the documents and what is common in a certain country and also verification of them may be a problem. (and I truly don't know if this is it in your case)

Because the casino offers you an alternative to your withdrawal a withdrawal to a bitcoin wallet, I don't have a feeling that they are trying to avoid payment or want to scam you somehow. Probably the payment itself may be a problem too.

From all what you wrote, I would like to make a deal with you. Please, as a professional, from now on, be constructive, no more insults or personal feelings. Let's focus on what's essential to solve the case.

I am now inviting the casino representatives into the discussion. So please be polite.

Dear casino representative; could you please explain to us why is this verification so complicated? How we can move forward in this case? There are certain documents what Pmoore8671 can't provide to you, is there any alternative?

Hello Martin! 🙂!

Below is an email I sent to Hallmark Casino on 11/21/2020 asking for details why my withdrawal was rejected. The did NOT respond. I didn't even swear. I have sent them multiple offers on what I can give them. They did NOT respond. I'm not sure what to do to get them moving.

Paul

Paul Moore

Sat 11/21/2020 10:52 PM

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To: support@hallmarkassistance.com

I CHECKED WITH ONLINE ASSISTNCE BEFORE DOING THE $400.00 WITHDRAWAL. ONLINE ASSISTANCE SAID I HAD MET ALL OF THE REQUIREMENTS.

WHAT IS THE PROBLEM NOW?

WHY DIDN’T YOU EMAIL ME AND TELL ME MY $400.00 WITHDRAWAL WAS REJECTED?

IS THIS HOW YOU MAKE YOUR MONEY? REJECTING WITHDRAWALS AND NEVER TELLING THE CLIENT? THEN, AFTER A WHILE, YOU JUST KEEP THEIR MONEY?

WHERE IS MY $400.00? IT’S MINE NOT YOURS!

Sent from Mail for Windows 10

We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Paul, please be patient. During Christmas, the communication is slower than usual.

I understand that you do not trust the bitcoin, but you can make a Bitcoin wallet, withdraw winnings in Bitcoins and sell them immediately. But let's keep this as a last resort option, and hopefully, the casino will process the bank transfer as you requested.

Hi Matej, 🙂!

Guess what? I believe I've actually setup a Bitcoin Account. I am willing to give it a try. I'll just withdraw my $200 into my new Bitcoin Account, i.e., if that offer still stands.

Thanks much, Paul

Well, that's amazing news.

Please write directly to the casino support, because of holidays the reaction of casinos here is a bit time -consuming here.

Hi Matej, 🙂!

I sent an email to Hallmark Casino yesterday. I expressed my desire to use Bitcoin for my $200 withdrawal. As you know, they said if I use Bitcoin, I could cash the $200 out immediately.

As of 12/29/2020 4:28PM, I have not heard back from Hallmark Casino. Hopefully, they will contact me in the near future.

I appreciate all of you, Paul 🙂!

Ok, thanks for an update. We will see how busy they are. I would be not surprised if they answer you on Monday, 4.1.2021.

We would like to ask the Hallmark Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Matej, 🙂!

That sounds good to me.

Thanks, Paul

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am sorry Paul that we were unable to help you more.

The casino can reopen this complaint anytime.

The player informed us via email that the casino paid his winnings in BTC. We are glad to hear that this issue got resolved. We will now mark it as 'resolved' in our system.