Win British Casino - Failed self-exclusion.

I deposited as normal £50 got my free spins went to play normal after free spins wouldn’t let me said I was excluded by jumpman gaming which I had never herd of till then said I excluded myself which is rubbish only just deposited not spent one penny £50 not given back rip of casino sent um lots of emails but get same generic email back all time don’t play

Dear Wayne,

Thank you very much for submitting your complaint. I’m very sorry to hear about your difficult situation. Please note, there is a huge amount of casinos operated by Jumpman Gaming Limited. This most likely happened because you requested self-exclusion in one of them in the past. If this is the case, the deposit should be returned to you.

Please, could you forward me the communication between you and the casino? My email address is kristina.s@casino.guru.

Hopefully, we will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

These are screenshots of conversations between myself and win British in regards to the £50 I’ve deposited which they haven’t returned nor let me play with.

thanks

wayne

Thank you very much Wayne for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Wayne.

In this case, I would like to invite the casino representative into the case. I hope they explain to us how you managed to register in the first place. In the case of active self-exclusion, the casino should prevent the player from registering (in case of correct personal data)

thanks for your help

We would like to ask the Win British Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So it was a waste of time or will they get a mark besides them saying con site

If they fail to respond then your complaint will hurt their reputation. We will see. I also wrote to their representative on Skype, but so far, nobody replied to me.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry Wayne.

The casino can reopen this complaint anytime.