The player from Germany has experienced a technical glitch while completing bonus wagering.
Slotohit Casino - Player has experienced a technical glitch.
Amount: €230
Slotohit Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Slotohit Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello Casino Guru,
I deposited 20 euros this morning at Slotohit and played with 100 euros including a bonus. My first games worked fine until I played Buffalo Power. After playing there (maximum stake 1.60 EUR), I stopped the game and went back to the lobby. There I noticed that my account balance automatically went down without me playing. Of course, I immediately contacted Live Chat, but they saw the problem on my side and assumed that I would play myself. Then I changed my password at least 4 times, logged out, restarted my phone, but the problem persisted. I contacted the live chat again and they didn't believe me again. As proof, I then sent you 3 videos where you can see my credit running out. However, the support did not want to accept the videos as evidence and again assumed that I might be responsible for it myself.
I am pretty disappointed now, as this is yet another case in a very short time where a casino was absolutely customer unfriendly.
I will send the following evidence to your email:
- Chat history with support
- Videos from the casino
- Course of the game
In the course of the game you can also see the strange bets that did not come from me.
Automatic translation:
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3 years ago
Dear Roger,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
I have forwarded all the evidence to the appropriate email!
I am looking forward to your help!
Many Greetings,
Roger
Automatic translation:
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3 years ago
Thank you very much, Roger, for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Translation
Hello Petronela,
Thank you for your message!
I would be very happy if you could help me with this and my other complaints!
Many Thanks!
Automatic translation:
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3 years ago
Hello Roger.
Sorry for the delayed answer, after the holidays we are swamped with work.
From what I saw in your game log, it truly looks like the auto spin function.
May I ask; during a password change, you were logged out from the website?
I don't understand why the support didn't block your account.
If I were in the casino support position, I would ask you to change the password, and if this did not help, I would block the account.
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3 years ago
Translation
Hello Matej,
I changed the password 3 to 4 times during this incident. I also reopened the last slot I played to see if autoplay was activated, but it wasn't.
Despite my desperation, the support did not help me, they assumed I was responsible for it myself. I contacted support at least 3 times, but each time they didn't want to help me until my credit was completely gone.
Can you contact Slotohit to find a solution?
Many Thanks!
Many Greetings!
Automatic translation:
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3 years ago
Thank you for all the provided information.
I would like to invite the casino representative into the case.
Please explain what happened and why Roger's account was not blocked as soon as changing the password didn't help.
