HomeComplaintsSapphireBet Casino - Player’s deposit has never been credited to his casino account.

SapphireBet Casino - Player’s deposit has never been credited to his casino account.

Amount: $41

SapphireBet Casino
Safety Index:High
Submitted: 12 Jan 2021 | Resolved : 15 Jan 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Japan has deposited money into his account, but the funds seem to be lost.

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Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear vitamin,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m very sorry to hear about your problem.

We will contact the casino and ask for their standpoint, but, before we do so, could you please advise if you have deposited any funds into your accounts in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

This is the first time I have deposited at this casino.

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Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
3 years ago

Thank you very much, vitamin, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Edited by a Casino Guru admin
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3 years ago

Hello Vitamin.

In your screenshot is clearly visible that the mentioned address is on the casino website.

file

I would like to invite the casino representative into the case. Please explain to us what happened and why was this wallet address on your website.

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3 years ago

Hello!

Please provide a screenshot of the transaction from the wallet where the deposit was made. So that the screenshot shows the date of sending, the address of sending and confirmation that the money was sent to this address.

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3 years ago

At the moment, we only see a screenshot from the client's personal account, but there are no supporting documents sent to this address

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3 years ago

We clicked on the transaction link, now we are checking the information, and we will provide a response in the near future

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

We found this transaction in the risk block, and now the specialists will send it to work. After that, it should be credited to the account. Stay here, and we'll let you know as a result

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3 years ago

The deposit had been successfully reflected. Thank you very much.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago

Please close the complaint, the issue is resolved. Thanks

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3 years ago

Dear Vitamin and Casino representative.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Edited by a Casino Guru admin
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