The player from Japan has deposited money into his account, but the funds seem to be lost.
Dear vitamin,
Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m very sorry to hear about your problem.
We will contact the casino and ask for their standpoint, but, before we do so, could you please advise if you have deposited any funds into your accounts in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Thank you very much, vitamin, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Vitamin.
In your screenshot is clearly visible that the mentioned address is on the casino website.
I would like to invite the casino representative into the case. Please explain to us what happened and why was this wallet address on your website.
Hello!
Please provide a screenshot of the transaction from the wallet where the deposit was made. So that the screenshot shows the date of sending, the address of sending and confirmation that the money was sent to this address.
At the moment, we only see a screenshot from the client's personal account, but there are no supporting documents sent to this address
We clicked on the transaction link, now we are checking the information, and we will provide a response in the near future