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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I am sorry, Fruzsina.Even when you didn't breach the casino's terms in your c... 2 years ago
Dear Spinelligiandomenico,Thank you for using the Casino Guru complaint resol... 2 years ago
Dear BrianS,Thank you for using the Casino Guru complaint resolution center. ... 2 years ago
Dear Andre,Thank you for using the Casino Guru complaint resolution center. W... 2 years ago
Hello foofoobarken.In the case of crypto, the chances are lower, but they hel... 2 years ago
Dear Benny1969,Thank you for using the Casino Guru complaint resolution cente... 2 years ago
I am sorry that we were unable to help you.Please contact the website https:/... 2 years ago
Dear WhitePanther, it looks like the casino is non-responsive.Usually, I woul... 2 years ago
Dear larki1981,Thank you for using the Casino Guru complaint resolution cente... 2 years ago
Hello emalamute.I am closing this complaint as unresolved. (hopefully tempora... 2 years ago
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