Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting5
ico_compl_waitingico_compl_waiting
172
210
315

Complaint replies by Matej Novota

English
Dear René,Thank you for using the Casino Guru complaint resolution center. We... 2 years ago
Dear Thomas (wennertom),Thank you for using the Casino Guru complaint resolut... 2 years ago
Dear Людмил.Unfortunatelly the casino didn't respond in the given time frame.... 2 years ago
Hello Chris.Unfortunatelly the casino is non-responsive to our messages. Beca... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Dear Wutse,We assume that your complaint was resolved because you didn't resp... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 2 years ago
Because Idsports didn't reply, we assume that he successfully withdrew the mo... 2 years ago
I am sorry, Fruzsina.Even when you didn't breach the casino's terms in your c... 2 years ago
Show More Complaint Replies (+10)
1...44 45 46...95
Go to pageof 95 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news