CasinoInter - Player’s deposit has never been credited to their casino account.

Hallo ich habe 0,0099 etherum(siehe screenshot) einbezahlt bei CASINOINTER. Das sind 27 Euro. Ich dachte 20 Euro ist üblich Mindesteinzahlung also habe ich extra n bissle mehr gemacht.Das Geld wurde nicht auf mein Casino Konto gebucht. Support meint weil eventuell 0,001 etherum Mindesteinzahlung ist. Soweit so gut. Auf meien Frage wann ich das Geld zurückgebucht bekomme.Hiess es: NIE🙂 Ich hoffe das ist ein Scherz vom Casino. ich habe leider zur selben Zeitbei einem anderen Casino die selbe Einzahlung gemacht (siehe nächste Beschwerde und Screenshot). Somit fehlen mir 54 Euro und die wollen sie mir nicht zurueckgeben.Das ist meiner Meinung nach Betrug. Ich hoffe sie helfen mir und kämpfen fuer mich gegen solche Bösen Geschägstgebaren. Coinbase habe ich angeschrieben.Da heisst es bis jetzt nur das es succesfull transferiert wurde zum Casino. Danke

Dear wennertom,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account and was lower than the required minimum, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied and much likely the funds have never been received due to insufficient amount.

I have created an account in this specific casino and tried to place a deposit of €20 via Ethereum. Unfortunately, it says that the minimum deposit required through this payment method is 0.01 ETH (while €20 = 0.008306 ETH only).

I'm afraid that your funds can be recovered through the payment provider only. Thank you in advance for your understanding.

Best regards,

Petronela 

Haben sie einen guten Kontakt zu Coinbase. Um da nachzufragen wer das Geld hat?

Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Wennertom.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Please could you check what happened with Wennertom's deposit?

Coinbase wrote me this.Dont really help me. i send them Screenshots everything. Now i send them the Hash again. I think they will tell me transaction was completed and money is on casino. And Casino hold it cause it was not min Deposit. That would be really crazy. send my money back needs 1 minute🙂

Hi Thomas,

Thank you for your email.

Based on your provided information, unfortunately we are not able to locate your exact problem.

Please rephrase your exact query with Coinbase, if any transactions are involved please share the transaction hash in URL format ( e.g. etherscan.io ).

Thanks in advance for your cooperation.

Hi Matej and wennertom,

Petronela was 100% accurate. The funds may be recovered from the payment provider only: https://coinspaid.com/contact/

The best we could do at this point is to recommend following the instructions found in the email that was shared with our Customer Support agents. 

Please note that the payment provider might take some time to do the refund.

Kind regards,

CasinoInter

Hallo habe neue Email von Coinbase

Hi Thomas,

Thank you for email.

As per official information on the blockchain, both transactions are in status "success":

https://etherscan.io/tx/0xb6de65dca0199cc4bc307882b41543dcbafd951ec16e8f9b91f7055e309d1310

https://etherscan.io/tx/0xb55d8c50d39de0f8b89e163bab905fbec7f833b02b4f9f1ace4582b885c67d7a

Please note that it is the user’s responsibility to setup the correct parameter of the transaction, e.g. the correct receiving address and the correct network.

Unfortunately transaction on the blockchain are irreversible hence we are not able to assist further here.

In case you have further questions, please let us know.

An Casinointer:

ich habe keine Email von Ihrem Mitarbeiter erhalten.Bitte schicken sie mir diese.danke

Dear Thomas (wennertom),

there has been no deposit made at www.casinointer.com, we are sorry that we are not able to assist you in the matter. You should have received e-mails with information from Coinspaid, how you can refund your amount that you have tried to deposit with us.

Only the payment providers can assist you in the current case.

Hallo. Das habe ich eben nicht bekommen. Und Coinbase meint die Transaktion ist completed. Also bei ihnen.

Dear CasinoInter casino representative, please resend the instructions for wennertom to his email or maybe post it here (we can set the message private).

From what he sent, it looks like the transactions were done. They look correct, and if you didn't receive the money, he should have some information about what to do from your side.

Dear Thomas (wennertom),

As you can see from the screen shot attached, refund has been made as requested by you.

We hope that this will help and we can close this complaint.

Thank you for your time and attention.

Hab diese Nachricht von Coinspad erhalten. Hello!

Sorry for the delay.

The minimum transaction amount for ETH is 0.01. If a user sends a transaction that is less than that amount, it is considered lost.

Best regards,

Cryptoprocessing Support

was für ein Witz. Einfach 54 Euro einbehalten. Unglaublich. Falls sie mir trotzdem helfen könnten wäre toll

Bedeutet das ,das das Geld bei Casinointer ist?

Neue Email coinspad:

​You can contact the service where you made the deposit to clarify the details of the transaction. As we cannot identify the end user. ​

Best regards,

Cryptoprocessing Support

Dear Thomas (wennertom),

I am a bit confused now. If the casino refunded you the transaction of €30 and you requested €27, doesn't that mean you received €3 more than you asked for, and the complaint should be closed? 

Nein. Die 30 Euro sind vom 3 Mai. Und hat nichts(!) mit der Einzahlung vom 7 Mai zu tun über 27euro. Mein Geld ist immernoch verschwunden. ich habe Ihnen eine Email geschrieben.Hier ist viel durcheinander geschmissen worden.Casinointer muss mir doch sagen, wer mein Geld hat? ich habe doch bei denen einbezahlt.

Dear CasinoInter Casino representative,

Could you please one more time confirm that you never received the mentioned transaction from 7th May:

It should be one of these:

https://etherscan.io/tx/0xb6de65dca0199cc4bc307882b41543dcbafd951ec16e8f9b91f7055e309d1310

https://etherscan.io/tx/0xb55d8c50d39de0f8b89e163bab905fbec7f833b02b4f9f1ace4582b885c67d7a

Both transactions are lower than the minimum allowed deposit. In such a case, what happened with the money? 

It looks like the transaction was successful. Could you please explain what happened in such a case?

Dear Wennerton,

After detailed checks and reviews in our system and through our payment provider, we can assure you that you have made only one transaction toward CasinoInter.com of 27EUR and it was under the required minimum for deposit with crypto currency. Our Support team was kind and credited your casino Inter account with 27EUR.

We had contacted Coinspaid in regards mentioned transfer. Their answer is as follows Mentioned tx – "0xb55d8c50d39de0f8b89e163bab905fbec7f833b02b4f9f1ace4582b885c67d7a is not related in anyway to CasinoInter (Including Successful and payments which value was below the minimum ) , therefore its customer sole responsibility to find out to whom this transfer has been made."

Also ich habe das Gefühl sie wollen hier alle durcheinander bringen.

1.)Casinointer schreibt: 0xb55d8c50d39de0f8b89e163bab905fbec7f833b02b4f9f1ace4582b885c67d7a ist in keiner Weise mit CasinoInter verbunden -----------------------stimmt!

Es ist nämlich die

0xb6de65dca0199cc4bc307882b41543dcbafd951ec16e8f9b91f7055e309d1310

Also Casinoguru Team sagt Ihnen sie sollen beide prüfen.Aber sie prüfen nur die eine die von Luckydreams ist? Das macht kein Sinn.

(Sehr geehrter Vertreter von CasinoInter Casino,

Könnten Sie bitte noch einmal bestätigen, dass Sie die erwähnte Transaktion vom 7. Mai nie erhalten haben:

Eines davon sollte es sein:

https://etherscan.io/tx/0xb6de65dca0199cc4bc307882b41543dcbafd951ec16e8f9b91f7055e309d1310 )

1. Casinointer schreibt: ie nur eine Transaktion in Höhe von 27 EUR in Richtung CasinoInter.com getätigt haben und diese unter dem erforderlichen Mindestbetrag für eine Einzahlung mit Kryptowährung lag. Unser Support-Team war freundlich und hat Ihrem Casino Inter-Konto 27 EUR gutgeschrieben.

----- Casinoguru schauen sie bitte die SCREENSHOTS vomCasinointer chat von Heute:

ich hatte einen Deposit am 4 April und das waren 25 Euro und nicht 27 Euro und das war mit Litecoin und nicht etherum.

Casinointer ich bedanke mich das sie anscheinend wirklich versuchen mein Geld zu finden,da ich als privat person nichts machen kann. ich habe alles versucht. Ich habe an sie 0,0099 Etherum geschickt. An sie! und sie sollten mir sagen wie ich das bekomme .Hier nochmal:

Was ist mit meiner Einzahlung bei Ihnen passiert?

https://etherscan.io/tx/0xb6de65dca0199cc4bc307882b41543dcbafd951ec16e8f9b91f7055e309d1310

Fragen sie coinpad bitte nach diesem Hash und sagen sie mir bescheid Vielen Dank

Hi Thomas (wennertom),

Thank you for your very much for your concerns.

Please allow us to rephrase the last post and give you more insight.

- Transaction ending in 67d7a was not related to CasinoInter, as you express it.

- Transactions ending in d1310 did leave your wallet; however, the minimum amount requirement was not fulfilled.

In these rare cases, when the transaction is under the minimum amount requested by the payment provider funds do not reach us as end user but are lost as processing these funds cost more than actual deposit according to the Payments Provider terms and conditions.

It's solely the players' responsibility to ensure that the minimum amount (at least) is delivered to the payment provider.

As stated in our Terms:

8.2. Deposits to the player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers, and Bank Transfers. The company reserves the right to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfillment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which deposit and withdrawal methods currently available please click here.

9.6 In the unlikely event of a player realizing a transaction (deposit or withdrawal) in any crypto currency funds to another crypto currency network address (such as but not limited to: sending or withdrawing BTC to BCH address). casinointer will not attempt to recover the amount.

As well as Coinspaid upon confirmation of transfer:

3.10. The Company may also provide you with an aggregated nominal value of all your assets in EUR, BTC or any other currency or Virtual Currency based on their current exchange rate.

9.1. Before using the Services, you have to deposit units of Virtual Currency to your Account by following Deposit instructions on your Account page. Please carefully read Deposit instructions.

Blockchain.com Explorer | BTC | ETH | BCH

https://www.blockchain.com

Ethereum (ETH) Blockchain Explorer

https://etherscan.io)

9.4. Each Withdrawal of Virtual Currency is subject to mining fee charged by the respective blockchain network. When sending your transaction to the blockchain, we will try to keep the balance between reasonable fees and speed of processing, however, we reserve the right to determine the exact amount of mining fee to be set in our sole discretion. You can check the exact amount of mining fee charged for the specific transaction by checking the respective blockchain explorer (e.g. https://www.blockchain.com/explorer for BTC and BCH, https://etherscan.io/ for ETH, etc

And CoinBase:

You could find these terms if you reach out your cryptocurrency solution provider.

We feel your pain; crypto payments are a more complicated than regular ones, so to thank you for the initiative and loyalty, we made a notable exception for you this time, issuing a bonus of €27 which is currently waiting in your account.

Hope this solves all your concerns and you're also happy with the end result.

Kind regards,

CasinoInter

Vielen Dank weiß ich zu schätzen kann geschlossen werden danke an casinoguru

Dear Thomas (wennertom),

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I would like to special thank the CasinoInter casino representative for his help and satisfactory solution for Thomas beyond our expectations.