ZENITBet Casino - Player’s deposit has never been credited to their account.

Hi,

I've deposited money to Zenit site via Perfect Money. However my fund didn't show up since 27th Jan till now. I've contact to Zenit support and they keep promise that they will inform to Email. But, 2 weeks pass so far I still didn't see any email from them.

As you can see in the first picture, all my transactions were sent to there PM account (U35167295). But in 27th Jan, I made 2 transactions deposit to there PM account again and it didn't show up on my betting account yet.

Dear hoanglegend,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi Kristina,

The payment provider - Perfect Money they already charged money on my payment account and I also had a bill - batch to re-check my transactions. In the other hand, after I deposited to my Zenit account, Zenit bet had closed the Perfect Money payment on my account. So, is there any stranger things here about Zenit ?? cause in the previous day, I made 5 transactions in perfect money to deposit to Zenit without any delay.

And ZenitBet till hidden pefect money payment on my account

As you can see in the picture below here, they didn't accept to payment through PM anymore

hoanglegend, please understand that casinos can freely update their payment options whenever. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence on offered deposit and withdrawal methods. 

Have you already contacted the payment provider as suggested?

Yes I can contact for them and I've sending all documents that they need. Waiting for the respond now

Well after almost a month receive last email from zenit team. I didn't hear any respond from them till now. My account also didn't have any top up yet

Could you please forward me an official letter from Perfect Money confirming that funds have been transferred to the casino successfully? Also, please forward me the deposit receipts. My email address is kristina.s@casino.guru. Thank you in advance.

Well I only have the invoice of PerfectMoney. Zenit Team promise that they will working with Perfect Money but I couldn't here any respond from them.

As you can see here. The status of my 2 transactions were transfer. And the payment receive here is Zenit pay

In the previous day I can deposit normal and my fund can going through well

All my bill were match well in 26th Jan until 27th. As you can see there were no fund credited on my account on 27th Jan

Would you be so kind as to forward all relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hi Kristina,

I already sent you chat communication between me and Zenit Team via Email.

Thanks

Thank you very much hoanglegend for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear hoanglegend,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite ZENITbet Casino to join this conversation and to participate in the resolution of hoanglegend’s complaint.

We would like to ask ZENITBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘Unresolved’.

Please accept our apology for the late response. Unfortunately, our colleague Andrej is unable to continue resolving this case due to an illness. Therefore, we will transfer your complaint to Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello hoanglegend.

I am one more time very sorry for the delay in the case.

Do you have any news? Did the casino explain to you what happend?

They didn't accept my screen capture. They asked me to provide PDF file, but in the fact that Perfect Money didn't provide that services. I've showed them all batch ID, even in the batch detail content Zenit Payment system. But they didn't continue to solve this for me

Screenshots can be forged, but who would do such work for $195, but I understand it is a casino policy. The problem is that they need to be sure that the document is authentic. Could you please offer them a skype call during which you show them your account? Maybe that's the way how you can convince them.

Dear hoanglegend,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.