Boda8 Casino - Player’s account has been banned.

I make a deposit of RM1K into the account and manage to win to RM11,924. And I make withdrawal request of RM11K and was rejected. Immediately i contacted the customer service through chat and was informed that they suspected suspicious and abnormal on my bettings. My account was suspended forever immediately and i was unable to login to the account. I asked for proofs but the customer service said that all the checking and verification was done by professional team and it is private and confidential and will not disclosed it. And I was only refunded of RM1K for my initial deposit.

It was so unfair to me without concrete proofs and left me dumb and blank. It is so simple that the casino just can give this kind of reasons when customer started to win quite a sum of money and customer has no say on this and suspended immediately. I thought this boda8 casino was a reliable casino. It is so unfair and was given a good rating of 7.3. Sigh...

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which games you have been playing (live games, slots, multiplayer), or is it a sports betting-related issue? Was your account fully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

Thanks for reviewing my case.

Im playing in a live casino, Asia Gaming , baccarat games.

Im a verified player. If im not mistaken, I have make withdrawal of RM370 for the first time only. After that, I have never win and mostly lost all the money in this Asia Gaming baccarat games.

Im feeling this is so unfair that they can easily said it is suspicious and I have no said on this when i contacted the customer service. Keep on saying that the case is closed that im violate the rules. But the thing is I have never did it and my account was banned immediately after they rejected my withdrawal of RM11k.

After 30min of withdrawal request, I received msg that it was rejected. To me it is so unfair just 30min as claimed by the casino that it was reviewed, verified and completed checking by the professional team. And I cant login into my account anymore. Which left me without any details because i have never thought that this will happen to me. And immediately the customer service said that the casino refunded my initial amount of RM1K into my account and closed it. And he replied I will never get the other RM10K of my winnings and no point to keep on asking for further checking and talking to the management.

Now i was even blocked for the customer service chat after i have send numerous questions because im not satisfy with their decision which I being accussed of doing suspicious and abnormal bets that i have never did it.

After searching through internet, I manage to find casino guru and asking for the help in this matter. I hope you can solved my problem.

Thanks & Regards,

Chris

Thank you, Chris, for the clarification. Could you please forward any relevant communication to petronela.k@casino.guru?

Hi Petronela,

I will send the chat info to u now.. thanks.

Thank you very much, Chris, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Petronela,

Thanks for your review and i hope that my problem will be resolved asap.

Regards,

Chris

Hello Chris.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Please explain to us what exactly happened and why the account was blocked.

Hi Matej,

Did the casino reply anything regarding this issue?

If the casino dont reply was should I do?

Thanks & Regards

Chris

Hello Chris.

I contacted the casino representative via Skype.

I have the information that your account cooperated with other players, which is why your winnings were voided.

Hi Matej,

I never play with anyone else.. I always play at home alone using hp mobile data..

Can they provided any proof on this?

How to cooperate with other people to play? I just dont really understand on this.

Regards,

Chris

Unfortunatelly they didn't provide any other information or proof. Because there is no evidence, we cannot evaluate the situation. In such cases, the best is to contact the casino regulator.

Please write an email here: info@gaming-curacao.com

The message should contain:

1) personal information:

name (your first name, your last name and the middle name if you have it)

your country of residence

your age

2) Complaint body must include:

casino name

your login (username) and email in an online casino (with which you had registered the account)

then describe what has happened as thoroughly as possible (including the sum of money you are challenging + link on this complaint)

3) Attach to the email files (screenshot images or email correspondence) that prove you have already tried to resolve the problem with the casino.

Let us know when you file the complaint: we will close the complaint as waiting for the regulators' decision, and we will reopen the complaint when the regulator responds or after three months (unfortunately, it may take some time till they process your complaint)

Hi Matej,

Since the first day im playing in the Boda casino, I always played alone at home using my hp (mobile data) and I have never applied for their any bonuses. I never took advantages of their bonuses because the turnover is very high ×35 times( if im not mistaken). And even they offered up to 100% of the deposit, i just ignored it. I only get the daily rebate from casino and according to them this rebate can be withdraw immediately without turnover.

My questions here is I just couldnt understand why they accused me im cooperate with other players to cheat the casino

I mean what is the advantages i can get since it is against the terms and conditions and it will bring trouble to me later.

And all this while im just betted in either one - Player or Banker and occasionally Pairs and Ties .

And FYI, Im just lucky in that day because it happened that there is a long Player ( 3 rows continuous up to max of 9 times of each row).

And there is a lot of pairs during that time. I still remembered i betted on Perfect pairs (x25) and also normal any pairs (x5) and there was lots of pairs that time that make me shocked too. This make my winning fast and the cards were very nice that time.

So my money increased from RM1K up to RM11,924 during the continuos long players and pairs as well.

Immediately i stopped betting after this and requested for withdrawal and i was banned immediately on the spot.

I mean you can request the history of betting from the casino because i couldnt access to it anymore.

And I also would like them to show me proofs of what the casino claimed as abnormal bettings and who im cooperate with.

Is it this long players ( up to max 9 times per row ( 3 rows at that time) is considered as abnormal?) It can happened any times at any casino too.

So far, I just make 2 withdrawal since i joined this casino. 1st is the RM370 and this is the second time RM11K.

I have make several RM1K per deposit but mostly I lost it too. Ans can i claimed that the casino is cheating cos i never win and make withdrawal? So i feel im being treated unfairly and badly by the casino.

Pls help me on this. Thanks.

Thanks & Regards,

Chris

Hi Matej,

Can you help me to deal with the casino regulator? I really dont know to deal with it.

Regards,

Chris

Hello Chris.

All you need to do is write an email. (info@gaming-curacao.com)

The subject of the email: Complaint about Boda8 Casino

And then describe the case:

My name is: xxx, I am xxx years old, 

I played in the Boda8 Casino (https://www.boda8mys.com/). From their website footer, I discovered that they have your license. I mainly played these games: xxx. Casino blocked my account and believes that I play in collaboration with other players. I disagree and think they want to scam me and not pay my legitimate winnings.

My account ID is xxx. I registered in the casino with this email xxx.

I tried to solve the issue with the casino, but unsuccessfully, then I contacted 3rd party mediator and finally got some answers (here is the case: https://casino.guru/boda8-casino-my-player-s-account-has-been-banned) Casino.guru advised me to contact you. So please help me.

You need to send the email. I cant help you with that. You can find info about how the email should look above.

Hi Matej,

Can you pls help to talk and discussed with the boda8 casino on this matters before i proceed to complaint to curacao.

Regards,

Chris

Hello Chris.

I already tried that, and there is no way. You need to submit the complaint to the casino regulator (Curacao).

Hi Matej,

I just send the email to the casino regulator curacao.

So awaiting for their feedback on this.

Do i need to send u the email that i already send to the regulator?

How long do I get feedback from them?

Thanks & Regards.

Chris

Hi Matej,

I have send you the email reply from the curacao.

The replied is the casino was not authorized to use their licence.

What should I do?

Can I complaint to the game provider Asia Gaming or PAGCOR?

Regards,

Chris

It could lead to the same thing. Unfortunatelly some casinos are using fake licenses to scam the players.

I will contact the casino via Skype again, and hopefully, I will get some answers.

Unfortunatelly for unlicensed casinos, there is no institution which can help. 

I'll keep you updated.

Hi Matej

Thanks for your response on this matter.

Pls keep me updated on any news about the progress of this issue.

I hope we can get satisfactory answers from the boda8 casino.

Thanks & Regards,

Chris

Hi Matej,

Any reply from them?

No, the casino representative read my message on Skype but didn't respond.

Hi Matej,

If the casino continue not to reply what should I do?

Hi Matej,

Any reply from the casino? I guess the casino choose to ignore us.. previous also blocked me from the chat.

So unethical use fake licence.

Likely, their second license mentioned on the website is also fake. In such a case, there is nothing you can do. There is a way to get the deposits back, but this has already happened. All we can do is publish your complaint as unresolved, which will decrease the casino rating even more. I am very sorry.

Hi Matej,

Is there a way for us to negotiate with the casino to get some of my winnings because I didnt violate their rules? They purposely said the player violating their rules and can escape from paying the winning moneywhich is unfair.

If the casino didnt pay the winnings ,the casino is cheating. Should have rating even lesser 1 rating.

Hi Matej,

Any reply from the boda8 casino?

Regards,

Chris

Unfortunately no. I don't think they will react after we revealed that their license is fake.

We would like to ask Boda8 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Matej,

Any reply from casino?

Thanks & Regards,

Chris

Hello Chris.

Unfortunatelly the casino is non-responsive to our messages. Because their license is faked, there is no licensing authority which can help you. In this situation, we are closing the complaint as unresolved, which will negatively impact on casino's rating.