Magic Red Casino - Player’s struggling to withdraw his winnings.

2022 03 11 Won to withdraw $600. clear on the 18 I way wallet for withdraw deposit no choice made wire transfer witch did use on other casino no problem . It came back send many Email & Chat my account was lock could not play or make withdraw . Then it was fix playd and try again withdraw at $475. Ask why not use the same way or wallet that the deposit was done E-Transfer GIGADAT they say can't use it . Send many Email many came back .. Last one receive from them to send VOID CHEQUE . Send via Email it came back . Did send via UPLOAD VERIFICATION security yesterday . Very frustrating this is why starting to think its a SCAM Casino never had this kind of trouble and I play at over 20 casino I would not recommend this Casino . Hope they will send my winnings .If anyone deposit at this Casino via E-Transfer GIGADAT make sure they use this wallet for your withdraw or give you the choice .

Hello Andre,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Do I understand correctly that you have just started the verification process?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi

The upload verifacation to make sure they receive all my info because many was send by Email and would be return even my void cheque they ask for .I ask them before to send a cheque did evrything I could . Try to make a withdraw that they say to use Much Better can't even have the choice to use it . Will send you a picture . I'm not new on online Casino I have account and play 'd at 30 to 40 Casino and Horse Racing Woodbine & 888 Poker & Poker Star don't deposit a lot but play often .

Thank you for the reply

Thank you for your reply, Andre. I haven't received any emails from you. Could you please send me everything that could help us in this case? I would like to gather as much information as possible before we move forward. Thank you in advance.

Hi

Kristina trying to send Info on this Email kristina.s@casino.guru. not going true Try kristina.s@casino.guru.com still not going true . Did send many Email to complaints@casino.guru.com.

Should Ontario gaming comm have in regulation if a deposit is done via require Casino wallett deposit the withdraw should be done the same way as the deposit not say We dont use that wallet for withdraw OR the Casino should have a Ad no withdraw for this wallet .

I have not received nor found any emails from you. Are you sure you used the correct email address - kristina.s@casino.guru? (also, do not use '.com' in the end, that is not correct and probably will not work) I tested sending and receiving messages and I haven't come across any issues.

Also, please note that you can post everything here in form of screenshots if you are not able to send me any emails.

Thank you for your emails, Andre. Have you already received any updates regarding the verification of your documents?

Allo Kristina

Did not receive any yet .

Thank you

Thank you for your emails. Do I understand correctly that your account has finally been verified? Is there currently any withdrawal method other than Muchbetter available in your withdrawal section?

Hi Kristina

I send picture of withdraw I have no choice to use other means . They will start again the same procedure .They ask for void cheque now they could use it .

All the picture of my account being lock I send you .

My account was verify on the 18/03/2022

Will see monday how things will work out

Thank you

Hi Again

Just try it no choice for a withdraw just like the picture I send you on cashout .

Should I make a complaint at Ontario gaming .

Thank you

HI

Sorry for those many Email

When again for Cashout still pending and no choice for withdraw .

They have my void cheque in Upload verification that they have .

There is trouble at every conner with them

Thank you

Thank you very much Andre for your cooperation so far. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Andre.

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case.

Could you please help Andre?

Hi

No problem anytime do you have all the Email I send to Kristina .

And all Casino If there use Interac E - Transfer GIGADAT in my case if they can't use that walletb fopr cashout or withdraw they should let the customer know . This is my second time the same happen .

Thank you

Hi

There still asking for void cheque did send them before . Today send it again at support@t.magicred.com . it keeps on coming back .

Could you send the void cheque I send Kristine will see if it a scam Casino or they just don't want to pay they still saying my Bank # is to long on my withdraw .

Thank you

Hi Matej

Email came back again had send my void cheque .

Can you try there Email and see if you can get true and try to send my void cheque .

Something is wrong with this Casino . Before I play there had check your review . All info is on Kristine EMAIL

Thank you

Checking this issue.

Andre, I am one more time sorry for your troubles. I am sure the casino representative will help you.

Hi

Have you made a complaint that a customer was not satisfied to the Casino

with all the work of sending INFO .

The Casino did not help me since 18/03/2022 can even send Email that its not return

Will you still give a good review for this CASINO if I don't get my withdraw its a SCAM

Will need to make a complaint to Ontario gaming comm .

Thank You

Dear Andre, 

I completely understand your feelings, but we do our reviews based on many factors, and only closed complaints affect the rating. In your case, we don't even know what happened exactly. Usually, the casino is very fast in responses, and so far, we didn't have any trouble when we were solving complaints with this casino. So please be patient. I am sure that we will find a solution.

The only reply again on chat is wait another 48 Hrs 10 mts ago . Being waiting since 18/03/2022 .

I have being very patient . On the 23/04/2022 on chat they have my void cheque said wait 48 hrs because its weekend this morning wait another 48 hrs . Those that give this Casino 100 % . I check on other review it those not look good . Its your site up to you

Thank you

Sorry for the inconvenience!

The issue has been made urgent and is being dealt with teams.

Thank you for your reply .

Friday was going to make a complaint to Ont gaming comm and send all info .

Then will wait until Tuesday .If a Casino as trouble to pay $475 . they shoud not be in business or they are a scam.

Will use Facebook, Twitter and other review to let other players know of this site .Waiting for there E Mail to let me know and confirm they will Pay and deposit they have my void cheque

Thank you

Hello Andre.

I have information from the casino representative that the withdrawal was stuck because the account number that you gave them was incorrect. (the first withdrawal attempt) Yesterday they processed the wire transfer (with the new data), and you should receive the money soon.

One more time, I am sorry for the trouble.

Thank you .

The account # is the same for other Casino and I was paid Dream Vegas & Jackpot Village .

Again thank you for your trouble

We will close the complaint when Andre confirms that he received the money.

Thank you

Deposit was done

Dear Andre,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.