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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Aj1987, I am afraid that the casino representative doesn't want to react... 2 years ago
Dear Carlos,Thank you for using the Casino Guru complaint resolution center. ... 2 years ago
Because of all written above we are rejecting the complaint.I would strongly ... 2 years ago
Hello Vahataxi,You didn't respond, so I assume you received the missing money... 2 years ago
We are rejecting this complaint based on the comments above. We examined the ... 2 years ago
Dear killkewsa,Thank you for using the Casino Guru complaint resolution cente... 2 years ago
Dear CHANUMOLU5952,Thank you for using the Casino Guru complaint resolution c... 2 years ago
Hello timwilson919.We are glad to hear that your issue got resolved. We will ... 2 years ago
We reopened this complaint based on the player's request.Because since today ... 2 years ago
Based on all conversations above, we are rejecting the case.Dear Jiajunlaw, i... 2 years ago
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