Fishka Casino - Player’s struggling to withdraw his winnings.

Hello chem ask I played in Casino Fishka and I won money there when I put a withdrawal on the card and after 48 hours nothing came so I wrote in support they told me that I have to send a commission of 400 € and then one day the money will come to me , I put € 403 in my player account and then they told me that the amount had to be credited for one payment, I put them in about 3 times. is it normal that the casino asks?

Do you have any experience with this casino is there a real win to get from there?

Dear Matej,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, unfortunately too late, I would strongly recommend against paying any processing fees as we came across similar complaints in the past, when this gambling establishment used the same suspicious tactics to get money from players:

https://casino.guru/fishka-casino-player-s-struggling-to-withdraw-her

https://casino.guru/fishka-casino-player-s-struggling-to-withdraw-his

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello they did not ask for any verification KYC only want a 12% winning fee. I write that after the payment I will receive the money within one day, but I am afraid that even after the payment they will try something different. I also asked to pick up the balance they wrote off that they are not returning.

Casinos do not work at all. Once again, if you have not yet paid this processing fee, I strongly recommend that you do not do so in the future. No one can guarantee that you will receive your choice after paying the fee.

Could you please specify if you have already paid the fee?

I did not pay the fee but I have the balance of 290 € on my account and they do not want to return it to me that they do not return.

The balance of € 290 are winnings or deposits, please?

Deposit

So if I understand correctly, you need to make a refund of your funds, right?

No, I won there and I sent the win, they want me to send a commission, and when I told them to take it easy from my player account, they didn't have to send it. And when I said, let them return my deposit so they don't return it.

Thank you very much, Matej, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hello Matej.

The website is 99,9% is a scam website. None of the casinos is asking players to send fees. All fees are always deducted from players' balance. Anyway, I believe there is no way for a Russian casino to send you the money nowadays. (sanctions regarding the war)

If you ever deposited something to this casino, I would strongly recommend you contact this company: https://mychargeback.com/ - they can help you recover your deposits.

If you never deposited to this casino and your winnings are from some free bonus, the casino is a 100% scam website. If you ever send them something, you will never see any money.

So at least I'll try to get my deposit. well thank you

I know that there is no chance that somebody from the casino will answer this but anyway I need to try it.

I would like to invite the casino representative into the case.

Please explain to us what happened and why Matej should pay a fee.

Well, let him clearly explain why I should pay for my winnings.

We would like to ask the Fishka Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Unfortunately as I expected the casino is non-responsive which only confirms that this is not a casino but a scam scheme. We are closing this case as justified. (unresolved case)

I am sorry that we were unable to help you.

Please contact the website https://mychargeback.com/  They will help you to get your deposit back.