Fishka Casino - Player’s struggling to withdraw his winnings.

Hello, I have a problem with the selection in this casino, they ask me for 379 €, but they do not want to withdraw it from the win, they wrote me that I have to deposit the money there. It feels like a scam to me. And the 12% I get a lot of winnings, they still take fees when depositing. And otherwise they can't help me, the willingness in that casino is unbelievable.

Dear Ales,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I hope I understand correctly that you have been asked to pay a processing fee for your requested withdrawal.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

I also sent a message, but I'll write it here as well.

Yes, you understood the complaint correctly and did not ask for anything like KYC verification. And I have to point out that I haven't picked up a casino in the past.

B *****

Could you please send me the communication between you and the casino? At the same time, I absolutely do not recommend paying withdrawal processing fees.

Thank you in advance.

Thank you, I sent the above-mentioned communication with the casino above.

Thank you very much for forwarding the conversation. I checked the casino's Terms and Conditions again and found this:

"In case of questions about the return and withdrawal of transactions to their rightful owner, all costs and commissions are paid at the expense of the recipient.

The Company does not compensate conversion costs and other services when withdrawing funds. Bank services when withdrawing funds range from 5% to 15% of the transaction amount. "

In any case, I would like to emphasize once again that we do not recommend that you send money for any casino transfer fees. This is how online casinos do not work.

I will now transfer your complaint to my colleague Jozef, who will try to contact the casino and help you get to your win. Good luck.

Thank you, I'll wait to see what can be done about it.

Hi Ales.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

As Petronela has mentioned, we highly do not recommend sending them any money. If they wish, so they should deduct it from your current balance.

Ales, I have managed to communicate with the casino representative. Unfortunately, they have rejected to cooperate. Please, could you explain how you find out about this casino?

Yes, this casino was recommended to me by a guy from the instagram who boasted about his life and he also gave me a so-called algorithm about how he wins in casinos, which I used and came out successfully. He wanted a 30% commission from me. That was all he asked for. The problem arose when I wanted to withdraw money. And yet there he had clearly stated that he could not play because his accounts were blocked. So he just wanted a commission from me, which didn't bother me. But he was obviously a fraud.

Can you at least somehow stop the casino before they deceive and deceive other people? I put € 150 in there, just because they asked me to put 3 deposits there and he could withdraw money, but there were other problems with the withdrawal, as you already know.

Dear Alex.

Be aware that in our communication with casino support, we received the confirmation of your story. Unfortunately, they rejected the cooperation in the complaint resolution. 

Since the casino requires you to do something which is the complete opposite of the standard and not backed by their T&Cs (although they keep mentioning it). We consider their behaviour as fraudulent, and I am closing the case accordingly.

The casino is an unlicensed operator with a very bad reputation on our site. In the future, I highly recommend you to choose a licensed brand with at least a very good reputation. You should avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

This complaint will additionally affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru