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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, the player has not responded to our messages and questions. Co... 2 years ago
Hello Ania86,Thanks for the confirmation. I am now closing the complaint as u... 2 years ago
Thank you for the confirmation. I am closing the complaint as resolved now.I ... 2 years ago
Because of what is written above and because Joento50 didn't reply, I am reje... 2 years ago
Thank you for the confirmation.I am now closing the complaint as unresolved w... 2 years ago
Thank you for confirmation, and one more time, I am very sorry for all the in... 2 years ago
Dear erikglaeser1,I'm glad to hear that your issue has been resolved successf... 2 years ago
Dear Basquo,I'm glad to hear that your issue has been resolved successfully. ... 2 years ago
I have an information from Mush0 that he successfully submit the complaint to... 2 years ago
I am very sorry nbrink55, but we must reject your complaint. As I explained a... 2 years ago
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