The player from Germany would like to obtain a full report of all deposits and withdrawals.
Jet Casino - Player is requesting an overview of all transactions.
Amount: ??
Jet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Ladies and Gentlemen
Unfortunately, the casino does not respond to my GDPR request and does not provide me with a free copy of my deposits and withdrawals in accordance with Art. 15 GDPR.
Kind regards
Eric G*****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear erikglaeser1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account is still accessible? From which period you’d like to receive your transaction report?
Moreover, I would like to inform you, that most casinos save information like this only for a specific period of time (for example 3 months, one year etc.) therefore, I am not sure we will be able to help you with this matter.
Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello Petronela,
According to Article 5 of the General Data Protection Regulation (GDPR), every consumer in the EU has the right to receive information about the storage of their personal data. The casinos have to provide this data.
In addition, you are also subject to EU money laundering laws, which means that you must store data on payments for 10 years in particular.
The account is no longer accessible because I am permanently banned. I want last year's data.
Kind regards
Eric G*****
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Thank you very much, erikglaeser1, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hello erikglaeser1,
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Dear casino representative, could you please help erikglaeser1 with his request?
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1 year ago
Nice to meet you, Erikglaeser1! We have already sent you a document with your transactions statement, so check it on your email, please.
Sincerely,
Jet Casino!
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1 year ago
Translation
Hello,
You can close the case.
Kind regards
Eric glasses
Automatic translation:
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1 year ago
Dear erikglaeser1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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