Lucky Luke Casino - Player’s winnings have been voided.

Hi,

Lucky Luke casino is trying to scam my 43.000€

I have won this amount by playing the games ''Speed Roulette'' & ''Fruity Time''

To withdraw money i had to verify myself by sending my ID card, proof of address and a bank statement.

All my documents got verified.

Now Suddenly they Perm. banned my account login and they say they will refund my €2000 deposit, meanwhile the total of my deposits i did with my bank is €4000...

But the main issue about this, that they just want to scam the 43.000€ that i have won on a legit way !!!!

This is really a big scam they are trying to do with me.

I need your help Casino Guru, cause this is really unacceptable what they do !!!!

I want my 43.000€ or i go to the police and also will start a claim with the gamingcommision.

I add screenshots in attached files.

Here u can see i made a request to withdraw 10x 2000€ (20.000€)

And the balance on my account is still 23.126,61€

also a screenshot of the 4x 1000€ deposits i did.

Dear Mush0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked your forwarded communication and if I understood correctly, your winnings were voided due to accusation of using the Martingale strategy, is that correct?

I would like to highlight our article about Martingale strategy and why we believe that it shouldn't be used against the players as an excuse to void any winnings.

"This goes to show that the Martingale strategy really doesn't work in the long run. All of the players were slowly climbing up, but experienced a brutal losing streak that resulted in losing everything. This goes to show that the long losing streaks, although they seem really unlikely, are quite common in reality."

Could you please advise if you have redeemed any promotional offer when depositing funds into your account? Was this your first session in this specific casino, or you have played here before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hello casino guru,

Yes, the reason for them that they don't want to pay me and have permanently banned my account is because I used the Martingale strategy at Roulette..

I also think this is the greatest nonsense they can come up with .. And really outrageous!

I have not only made winnings at Roulette, but also at the slots game ''Fruity Time'' (This will be around €15,000)

They don't even talk about this, and they ban my account and don't pay me anything!

I started to play on Casino Luckyluke like 2 weeks ago, i never used any bonus or whatever.

I only used the money i did deposit to play the games ''Speed Roulette Live'' & ''Fruity Time''

This is just a big scam that Casino Luckyluke is doing. And they MUST pay me the amount of €43,000 without words! I really demand my payout.

Thank you in advance for your help, and for correcting me on this fact.

Regards,

Mush0

Thank you very much, Mush0, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Ok thank you very much. Yea it must get solved, this is really a huge scam to me 🙁

Hello Mush0,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Could you please provide me with Mush0's game log? (matej@casino.guru)

Thanks.

Hey Matej,

U mean ID & PW?

Ill send it to your email if that is what you need.

Let me know 🙂

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So what`s next if they dont reply?

I really will be scammed €43.000???

These scammers really are not going to reply !!!!

LUCKYLUKE CASINO = BIGGEST TRASH SCAM CASINO

DONT INVEST YOUR MONEY WITH THIS TRASH CASINO !!!!!!!!!!

Dear Mush0.

I tried to contact different person from the casino via Skype. 

If nobody reply in the next 3 days I will help you to submit your complaint directly to the casino's regulator.

Ok thank you very much Matej.

Not giving any response, shows even more about what they are doing to me is not legit..

They really need to pay me out the €43.000 i won.

They are harming me very bad 🙁

This is what they replied to me by email 6 days ago.

They really dont wanne pay me out..

Dear Mush0,

Our team is thoroughly looking into your case. We will get back to you as soon as possible.

Kind regards,

The Lucky Luke Team

Hello, 

Please be informed of the details of the case for player Mush0. 

He signed up on 06.09.2022  

As we see it in the history of communication with this player, he contacted support about bonuses, withdrawal terms and verification. But we see no requests for clarification about betting patterns, so we can assume that he had no additional questions about it after reading General Terms and conditions. 

On the 25th of September, he made the last two deposits of 1000 and 1000 Euro and started to play. He mostly played Speed roulette by Evolution Gaming. He also made 10 withdrawal requests for 2000 Euro each. 

On the 30th of September, our payments team finished checking his withdrawal requests and they reported the following: Martingale strategy confirmed. 

As this is a direct breach of the p.8 of the Terms and Conditions of our website, we had to decline the requests and void the winnings. The management decision was made to refund the last deposits of 2000 Euro and to permanently ban the account of this player. The player was informed accordingly by email. 

Here below we add the quotations from the Terms and conditions page. 

About Irregular betting: P.8 of Terms and Conditions 

"A suspicious bet refers to where we believe that a bet or a group of bets have been placed in suspicious circumstances. It may include but is not limited to: 

                Inordinate and/or highly unusual pattern of bets by comparison with betting norms. It is strictly forbidden to use any betting technic which would alter the payout of games, such as increasing the value of a bet of more than 50%. Furthermore, making a large change of bet amount (increase or decrease) after a loss or a win will trigger further investigation as this can be considered as suspicious and can lead to the balance forfeited" 

 About account closure: P.9 of Terms and Conditions 

 "Our Sheriff's Office reserve the right to close your account, at its sole discretion, at any time and for any reason. The following circumstances can also lead to the voiding of your winnings and/or the closure of your account: 

…. We are suspected any desperados activity into your account: promotion abuse, exploiting a breach of the system to make profit, irregular betting or gaming pattern" 

As for the game log for this period, we cannot provide it to you in the full amount as this contradicts our privacy policy. But the player can request it directly from a Data Privacy Officer at: dpo@mountberg.biz  

And then the player himself can share this info with you if he wishes to do so. 

We once again want to remind that all the info about rules is published in the Terms and Conditions on our website and all the players have access to it all the time. Moreover, our customer support service works 24/7, so if a player needs a clarification, he is welcome to contact us in chat or by email. 

Kind regards, 

Lucky Luke Casino

Martingale strategy is NOTHING ILLEGAL.........

In every Casino it is allowed to play this way....

So its the biggest bullshit to not allow the Martingale strategy...

You refunded €2000 to my bank account. So i demand a €41.000 more to pay me out!

Also, i made a win of €11.500 with the game ''Fruity time''

Even from this win, you dont pay me out....

I really demand my pay out of €41.000, cause this is the 1st casino ever that i know, that doesnt allow to play roulette like a normal way to play....

So i want my payout of my winnings on the game ''Fruity time'' (€11.500)

And i want my payout of my winnings on the game ''Speed roulette by Evolution Gaming'' (€29.500)

Also... its really UNACCEPTABLE what you are trying to say, cause a lot Casinos providing the game ''Speed roulette by Evolution Gaming''

On every other casino i won, with also the Martingale strategy, i received always my money !!!!

''Speed roulette by Evolution Gaming'' ALLOWS the Martingale strategy!!

SO STOP FOOLING AROUND WITH ME AND PAY MY €41.000 TODAY !

Dear Mush0,

Could you please write an email to dpo@mountberg.biz and request a game log so we can check it?

Dear casino representative:

We do not consider martingale to be something illegal. It might look like you can win this way. However, the house edge is still the same. And it is definitely not a strategy that can guarantee you the sure profit.

Till we proceed, I would like to check the game logs.

Thanks.

Yes i will send them now an email to request my game logs.

Please, when the casino sends the game logs, forward the email to: matej@casino.guru

Thanks

I Still didnt got any reply from them...

Sorry Matej

2nd request is send.

Please, give them more time and ping me on Monday if you still don't get the logs.

Still didnt had any reply Matej...

Have send my 3rd email now to request the game logs....

Hey Matej,

To give you an update...

I STILL DIDNT GOT ANY REPLY BACK SINCE MY 1ST EMAIL I HAVE SEND THEM ...

I have send them 3 times an email already to request my game logs...

• Oct 20, 2022, 1:56 PM
• Oct 21, 2022, 11:57 AM
• Oct 26, 2022, 2:41 AM

They just dont care, and keep scamming my €43.000 !!!!!

Received them well Matej?

Did you checked the logs already? What is your opinion please?

Thank you

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Matej,

Did you checked my logs?

Whats your opinion please?

I got scammed 43.000€ by Lucky Luke Casino right?

Hello Mush0,

Yes, I have the logs.

From the logs, it looks like you played slots, but when your balance went low, you decided to switch to speed roulette and play with a Martingale strategy. When you won enough money, you switched the game to slots and continued playing - during your roulette play; you won several times on roulette sessions (however, two times you ended up in minus) 

Most of your winnings are from speed roulette, and technically you breached the casino's terms and conditions while playing Speed Roulette:

Inordinate and/or highly unusual pattern of bets by comparison with betting norms. It is strictly forbidden to use any betting technic which would alter the payout of games, such as increasing the value of a bet of more than 50%. Furthermore, making a large change of bet amount (increase or decrease) after a loss or a win will trigger further investigation as this can be considered as suspicious and can lead to the balance forfeited" 

I want to discuss your case with my colleagues at our internal meeting on Wednesday - so please be patient till then.

Ok.

Still my opinion is i never did anything wrong.

I play on other online Casinos, where they provide THE SAME ''Evolution Gaming - Speed Roulette''

And i play with the same strategy and i always can withdraw without any problems my profits.

So why would 1 Casino of all the other 1393930326 Casinos not allow to play with this strategy on the same game provider ''Evolution Gaming - Speed Roulette''

It is just a fact, that Lucky Luke Casino is scamming my €43.000

Also, of the €43.000 they own me, i made winnings on the game ''Fruity Time'' (Slots)

My winnings on this game are €6480 and even this they dont pay me out...

(See attached screenshots)

I really demand my full payout of €43.000 cause i won everything legit.

And for sure my winnings of €6480 with ''Fruity Time'' cause this has nothing to do with Roulette.

Thank you.

Hello Mush0 and Lucky Luke Casino representative.

After analyzing the game logs and our internal meeting, we decided that Mush0 didn't get by his playstyle any unfair advantage. The casino mentioned the term:

Inordinate and/or highly unusual pattern of bets by comparison with betting norms. It is strictly forbidden to use any betting technic which would alter the payout of games, such as increasing the value of a bet of more than 50%. Furthermore, making a large change of bet amount (increase or decrease) after a loss or a win will trigger further investigation as this can be considered as suspicious and can lead to the balance forfeited" 

We believe this rule is unfair, but also that Mush0's playstyle didn't alter the payout.

As Mush0 already mentioned, most casinos do not consider increasing or decreasing a bet after a win/loss as unfair.

Mush0 was playing a very aggressive playstyle on roulette with a strategy called Martingale. His betting was even more aggressive when he increased the bet to more than double the amount. From 14 tries in 3, he ended up with minus. But his wins are based on luck, not the strategy or any advantage.

THANK YOU !!!!

SO THEY REALLY NEED TO PAY ME 43.000€ !!!!!

Or else this Casino is a big scam right?

I really hope they will pay me 🙁

I feel sooo bad since that day, i would be really happy that they decide to pay my wins.

Hey Matej,

Lucky Luke Casino wont pay me out my winnings...

They keep telling me the same.

Dear Mush0,

Unfortunately, the casino believes that you breached their terms, and they don't want to pay you.

However, as I explained before, we believe your strategy shouldn't be a reason not to pay winnings. You didn't get any mathematical advantage. 

You can now complain to the casino regulator (Antillephone); however, this licensing authority is well known for following strictly what is written in the terms.

However, I see a chance with the argument that your strategy didn't change the payout of the games anyhow, as it is written in terms and conditions: "Inordinate and/or highly unusual pattern of bets by comparison with betting norms. It is strictly forbidden to use any betting technic which would alter the payout of games, such as increasing the value of a bet of more than 50%.

If the increase of the bets of 50% and more changes the payout of the games, why would game manufacturers make a double function (100% increase of the bet) and put it into the games?

If you write a complaint to the regulator, please wisely choose how you write the complaint because it is very important to have a good argumentation.

And if you need help with that, let me know. (matej@casino.guru)

I have an information from Mush0 that he successfully submit the complaint to the regulator.

I am now closing this complaint as unresolved with the status: waiting for regulator's decision.

Dear Mush0, please reopen the complaint when you will receive a final answer from the regulator.