Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting3
ico_compl_waitingico_compl_waiting
173
210
315

Complaint replies by Matej Novota

English
Dear casino representative,I want to say that any winnings from a different w... 1 year ago
Thank you for the confirmation.I am now closing this complaint as unresolved ... 1 year ago
Dear Rubeng93,I'm glad to hear that your issue has been resolved successfully... 1 year ago
Dear chspe,I'm glad to hear that your issue has been resolved successfully. I... 1 year ago
Dear skywalkerxxx27,All our rating system is calculated automatically based o... 1 year ago
I am closing this complaint as resolved because I assume the payments were ma... 1 year ago
Unfortunately, the player has not responded to our messages and questions.How... 1 year ago
Dear rnkd84,Because we didn't receive any response from you, we assume that y... 1 year ago
Based on the information from the casino representative, we assume that the w... 1 year ago
Show More Complaint Replies (+10)
1...24 25 26...95
Go to pageof 95 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news