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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear maraars,I'm glad to hear that your issue has been resolved successfully.... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
I am closing this complaint as unresolved. 1 year ago
Dear Marylili,I'm glad to hear that your issue has been resolved successfully... 1 year ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 1 year ago
Dear jaytberry77,I'm glad to hear that your issue has been resolved successfu... 1 year ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 1 year ago
Thank you for the confirmation.I am closing this complaint as resolved. 1 year ago
Thank you for the confirmation.I will close the case now as unresolved with t... 1 year ago
Dear user3765,I'm glad to hear that your issue has been resolved successfully... 1 year ago
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