CasiWave Casino - Casino is experiencing technical difficulties.

Hello, I want to file a complaint against Casiwave casino. Due to the fact that this casino has deliberately disabled the slot machines of all providers. Games with active bonus balance are not available, and slots available only for real balance are active. On December 3rd, I made a deposit of 174.21 euros into the account. After that, I lost my game balance, but I still had a bonus of 225% of the deposit and 225 bonus spins. The deposit bonus is active for 10 days, bonus spins are issued in 25 spins per day. So my main bonus will expire on December 13, but I never used the spins because they expire at 25 per day. The support service says that the work will last several days, 7 days have already passed, and the information from the support service still sounds, the work will last several days. To my request to update the bonus time, they answer that this request can be fulfilled after the technical work is completed. As I mentioned above, real money slots are available. And for playing with bonus funds, slots are disabled. This casino belongs to the Alimaniere Sociedad De Responsabilidad Limitada group. There are a very large number of casinos in this group and they do not experience such problems. I believe that this was done intentionally so that the issued bonuses would burn out after the expiration of time. Please check out this casino.

Dear dum111,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please which exact bonus you have redeemed any played? Do I understand correctly that part of the bonus has been wagered already but there's still some wagering that is incomplete?

Could you please forward your game history to petronela.k@casino.guru?

Looking forward to hearing from you.

Best regards,

Petronela

Hello, thanks for the question. I can't use it due to the fact that slots that can be played with an active bonus balance do not work, but slots that can be played with a real balance do. I did not use the backs, they burn out 25 per day, and in 7 days 175 pieces have already burned down.

Thank you for your assistance!

Thank you very much, dum111, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks a lot! With respect to you!

Hello dum111,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello Matej, I want to inform you that my problem is solved, slot machines are available and my bonus is updated. Please close this complaint. Thank you very much for your assistance! Regards Dum111

Dear dum111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards, Matej

Casino.Guru