Prank Casino - Player is requesting copy of all collected personal information.

i played here for big amounts and now i am requesting my deposits and withdrawal history they replay that the casino has switched oener and does not have this data available .i dont believe this .also no acount casino reply the same .it id very easy for them to request it from the previous owner.

Dear hkccltc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your request and understand your concern. However, please bear in mind that casinos are not obligated to store this kind of information for a long period of time. Could you please advise from which period you request the data? Is your account still accessible? Lastly, could you please advise what the disputed amount represents?

Looking forward to hearing from you.

Best regards,

Petronela

Hi, i am requesting back to 5 years ,from2018.no mijn acount is not accesable i played here more then 10000€

You require data from 2018 till when exactly, please? When was your account blocked?

2021 is fine

Thank you very much, hkccltc, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello hkccltc,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and help hkccltc?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello hkccltc,

With my colleagues, we discussed what to do in your case because the nature of your complaint is something that we are usually not solving.

We decided that we were not the organization that should handle these complaints. (how to penalize the casinos, and for what, if the accounts were already closed. Not to mention that many of these casinos are located outside the EU, and different law is applied)

After careful consideration, we decided to close your complaint because we can't help you here. We are not GDPR experts.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.