The player from Switzerland is struggling to access the account, request withdrawal or contact the support. The website seems to be offline. Player’s complaint has been resolved successfully.
Syndicate Casino - Player’s experiencing website related technical issues.
Amount: $4,500
Syndicate Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good day,
I have had a user account in this casino for over 1 year and play regularly and have made many deposits. I only use one account and have submitted all the necessary documents and they have also been checked. So far I have never had any problems with this casino and I am satisfied and everything has worked so far.
I have played several times in the past few weeks and yesterday I was lucky and won. My account balance is approximately $ 4,500.
Now I wanted to visit the casino today to play and pay out part of the amount and now I can no longer get to the website. Therefore I can not contact the support / live chat and do not know what to do. I tried about 30 times today to get to the provider's website with my cell phone and laptop. Unfortunately without success.
When I tried to log in again earlier, I was surprisingly successful. All slots I wanted to play no longer work and an error message appears. I also can't make a deposit and it says it can't be paid out at the moment. When I press the Live Chat button, nothing happens and, strangely, my account balance is not displayed.
Automatic translation:
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4 years ago
Dear Jasmin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and I experienced the same difficulties. I have contacted casino representatives and as soon as I receive any reply, I will inform you. I will set the timer for 3 days and if the issue continues over the weekend, we will determine how to proceed. Please let me know, if there is any update up until Monday and I promise to do the same. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Thank you for the quick feedback! I will keep trying to log into the website this weekend. I have one in support
E-mail written, but still no response. If there is any news, I will inform you immediately. Thank you for your support. I am very grateful there is this job!
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4 years ago
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There is still a long list of diagnostic information for administrators attached to this e-mail. If desired, I can send you this information. Best regards
Edited
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4 years ago
Translation
Hello, the website has been working again since Sunday evening and I was able to log in. I have now made a payment and am now waiting to see if it works. For my security, I took a screenshot of my account balance, history, etc. ..
Thank you very much for your help and kind regards
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4 years ago
Translation
..which still doesn't work is the e-mail and live chat function. I cannot select this function and cannot establish contact with the casino. I wanted to ask the chat support what was going on with the website but it doesn't work.
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4 years ago
Dear Jasmin,
I have contacted live chat and they promised they will try to contact you via phone number that is saved in your account (alternatively email or a message in your casino account). They were conducting a maintenance on their website. Please let me know if your problem got resolved. I will be waiting for your reply patiently. Thank you.
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4 years ago
Translation
Everything works fine again. thank you very much
Edited
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4 years ago
Jasmin, I’m very happy to hear that :) As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
