Pistolo Casino - Withdrawal of player's winnings has been delayed.

I made a withdrawal on 1.5.2026 and 6 days later the withdrawal has not been processed or paid. The Pistolo website says that withdrawals are processed in 1-3 business days. I have sent 3 emails asking about this and have not received a response. I have also asked about the withdrawal several times via chat, but I always get the same answer "the withdrawal is being processed" I did not play with the bonus and my account does not need confirmation according to the website.

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Dear Terttuli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

8.5.2026. My email has been blocked and my messages are not getting through. Your actions are also surprising. The Pistolon casino website clearly states that the processing time for withdrawals is 1-3 business days and now you say that I have to wait 14 days for the complaint to proceed? Aren't there already clear signs of abuse when the withdrawal is already clearly late, the customer service chat does not give any answers to the matter and my email is blocked when I have tried to ask about it?

Dear Terttuli,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Terttuli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru