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Resolved Our verdict

Case closed

Disputed amount: €10,000

Vulkan Vegas Casino - Player’s struggling to complete the account verification.

Vulkan Vegas Casino
Safety Index:Very high Submitted: 04 Feb 2021
Case closed Our verdict

Unjustified complaint

Disputed amount: €37,000

Joka Room Casino - Player’s account has been blocked.

Joka Room Casino
Safety Index:Very low Submitted: 04 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: €504

BetVili Casino - Player’s withdrawal has been delayed.

BetVili Casino
Safety Index:Very low Submitted: 04 Feb 2021
Resolved Our verdict

Case closed

Disputed amount: £17,000

Casino Lab - Player’s withdrawal has been delayed.

Casino Lab
Safety Index:Above average Submitted: 04 Feb 2021
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 60
Disputed amount: A$1,350

Golden Pokies Casino - Player’s bonus winnings have been voided.

Golden Pokies Casino
Safety Index:Low Submitted: 04 Feb 2021
Case closed Our verdict

Player stopped responding

Disputed amount: €2,500

Winfest Casino - Player is experiencing an undefined problem regarding his bonus winnings.

Winfest Casino
Safety Index:High Submitted: 04 Feb 2021
Case closed Our verdict

Player stopped responding

Disputed amount: A$3,000

Bonza Spins Casino - Player’s bonus winnings have been voided.

Bonza Spins Casino
Safety Index:Very low Submitted: 04 Feb 2021
Case closed Our verdict

Unjustified complaint

Disputed amount: €5,343

Platincasino - Player is requesting a refund.

Platincasino
Safety Index:High Submitted: 04 Feb 2021
Case closed Our verdict

Other

Disputed amount: €340

7BitCasino - Player is experiencing difficulties completing account verification.

7BitCasino
Safety Index:Very high Submitted: 03 Feb 2021
Unresolved Our verdict

Justified complaint

Black points: 210
Disputed amount: Can$900

Haz Casino - Player’s bonus winnings have been cancelled.

Haz Casino
Safety Index:Below average Submitted: 03 Feb 2021
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