Kingmaker Casino - Withdrawal of player's winnings has been delayed.

Hallo, ich habe bei Kingmaker online Casino gespielt und habe ohne Boni zu benutzen ein Guthaben von 5120 Euro erspielt. Meine Einzahlung von 4000 Euro ging ganz schnell. Nur das Auzahlen dauert momentan einfach zu lange. Ich habe am 04.05 und am 05.05 und am 06.05 jeweils 800 Euro angefragt zum auszahlen. 2 davon sind angeblich "schon erledigt" Bisher ist aber kein Geld auf meinem Konto eingegangen. Ich möchte das Geld bitte auszahlen...

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Dear TF00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Es geht um 5240 Euro und nicht um 5120 Euro. Mittlerweile wurden einmal 800 Euro ausgezahlt. Ich warte immer noch auf die restlichen Auszahlungen. Ich habe seit dem 04.05 täglich Auszahlungen angefragt. Es waren auch schon 5 bestätigt. Allerdings ging die Auszahlung, die vorher als fertig markiert wurden, am Mittwoch wieder auf mein Spielkonto zurück. Ich bekomme auch auf dieses Vorgehen keine Antwort von Kingmaker. Ich versuche weiterhin auszuzahlen, aber keine Reaktion seitens Kingmaker...

Dear TF00,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Bisher wurden leider nur 800 Euro ausgezahlt. Es fehlen noch 4440 Euro.

Auch heute sind immer noch nur 800 Euro ausgezahlt wurden. Meine 1. Auszahlungsanfrage, die angeblich auch bearbeutet wurde war am 04.05.2026. Täglich habe ich wenn möglich eine weitere Auszahlungsanfrage getätigt. Bisher leider ohne Erfolg. Kingmaker sagt nur sie hatten ein Systemfehler und schicken mir ihre Agbs, welche sie mit der Zeitüberschreitung der Auszahlung selbst verletzt haben...

Dear TF00, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Ja, ich habe einmal 800 Euro am 11.05 ausgezahlt bekommen und seit gestern sind nun auch 500 Eueo und 800 Euro für den 26.05 vorgemerkt und scheinen auf mein Konto überwiesen zu werden. Ich habe keine Boni verwendet und bin erfolgreich verifiziert. Ich habe Casino (Roulette) gespielt. Die Emails leite ich gleich weiter. Lg

Dear TF00,

Thank you for your message.

You mentioned that you would forward the emails shortly, but unfortunately, I have not been able to locate them in my inbox.

Could you please confirm which email address you used to send the evidence? Was it the same email address you used when registering with Casino Guru, or a different one?

Alternatively, you can also upload the screenshots or communication directly here in the complaint thread.

Thank you in advance.

Karla

Ich habe Ihnen am 24. Mai eine Email geschickt mit der bei Kingmaker regestrierten Email, diese beginnt mit tomi[...]@gmx.de. Dies ist eine andere als hier bei Casinoguru.

Hallo, können Sie mir bitte eine Rückmeldung geben?

Dear TF00,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora, (barbora.p@casino.guru)). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Danke Karla und danke Barbora für eure Hilfe. Stand heute habe ich keine weiteren Auszahlungen auf mein Bankkonto erhalten.

Dear all,

Thank you for contacting us.

We  kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.

We appreciate you reaching out to us about this matter.

Kind regards,

Kingmaker

Dear Kingmaker Casino,

Thank you for your response and for reviewing the case.

We appreciate your cooperation and will await the outcome of your investigation. Please keep us informed regarding any developments related to the player's outstanding withdrawals.

Thank you in advance.

Dear all,

Thank you for the patience.

We kindly inform you that the withdrawals of the player is successfully completed.

Kind regards,

Kingmaker

Dies kann ich nicht bestätigen, es fehlen immer noch 3 Auszahlungen. 300 Euro, 800 Euro und 740 Euro sind nicht auf meinem Konto eingegangen. Gestern sind erst die Auszahlungen von 500 und einmal 800 Euro auf meinem Konto eingegangen. Dementsprechend sind insgesamt noch 1840 Euro offen.

Dear TF00,

Thank you for the update.

As there are still three payments that have not yet reached your bank account, we will keep this complaint open for now until all of the outstanding funds have been received.

Please keep us updated on any progress and let us know once the remaining payments arrive. We will continue monitoring the situation and wait for your confirmation that the full amount has been credited to your account.

Thank you for your cooperation, and we look forward to hearing from you.

Alles klar, ich bin im Austausch mit Kingmaker, ich hoffe es dauert nicht mehr so lange bis das Geld ausgezahlt werden kann. Ich gebe Rückmeldung wenn das Geld da ist.

Sehr geehrtes Kingmaker Casino,

ich schreibe jetzt schon seit gestern mit dem Support, allerdings möchte mir keiner die Auszahlung der Beträge manuell ausführen oder mein Level wieder hochsetzten, sodass ich das Geld aufeinmal abbuchen lassen kann. Die Abhebungsversuche habe ich ja schon am 24.Mai täglich begonnen(vor ca. 3 Wochen), wurden aber nicht richtig ihrerseits ausgeführt. Demenstprechend bitte ich Sie die offene Auszahlung von 1840 Euro auf das Konto zu senden, wo auch die letzten Auszahlungen von 800 und 500 Euro überwiesen wurden.

Dear TF00,

Thank you for the update.

We understand your concerns regarding the remaining outstanding amount of €1,840.

Dear Kingmaker Casino,

While we understand that withdrawal limits may apply, the player indicates that the withdrawal requests have been pending for weeks. Could you please clarify the reason for the continued delay and provide an estimated timeframe for the completion of the remaining payments?

We would appreciate any additional information regarding the current status of the outstanding withdrawals.

Thank you in advance for your cooperation.

Dear all,

Thank you for the patience.

We are writing to inform you that your recent withdrawal was returned to your gaming account because your bank declined the transfer and returned the funds.

As a result, your current active balance is €1,540.

To ensure you receive your funds as quickly as possible, please provide us with the details of an alternative payment method. Once we receive this information, our team will manually process your withdrawal.

• Full Name (please include all names including middle names)

• E-mail

• IBAN or Bank Account Number

• BIC

• Bank name & location city

• Country of where bank is

Best regards

Kingmaker

Genau diese folgenden Daten habe ich schon am 09.06 um 16:58 deutsche Zeit an sie weitergeleitet.

• Vollständiger Name (bitte alle Namen einschließlich der zweiten Vornamen angeben)

• E-Mail

• IBAN oder Bankkontonummer

• BIC

• Name und Standort der Bank

• Land, in dem die Bank ansässig ist

Diese Daten werde ich hier nicht öffentlich hinzufügen. Desweiteren bitte ich Sie die 300 Euro Auszahlung zu stornieren und im Anschluss die die gesamte Summe von 1840 Euro zu überweisen. Ich werde jetzt nochmal eine Email an den Support schicken, die alle von Ihnen geforderten Daten beinhaltet.

Dear Kingmaker Casino,

Could you please confirm that you have received the player's updated payment information?

As the player states that the requested details were initially submitted on June 9 and have now been provided again, we kindly ask you to confirm the current status of the remaining balance of €1,840 and provide an estimated timeframe for the manual processing of the withdrawal.

We appreciate your cooperation and look forward to your response.

Dear all,

Thank you for the patience,

We would like to inform you that the 1840 eur of the active balance of the player is successfully completed.

Kind regards,

Kingmaker

Dear TF00,

Kingmaker Casino has informed us that the remaining balance of €1,840 has been successfully processed.

Could you please confirm whether you have received the funds in your bank account?

We will keep this complaint open until we receive your confirmation.

Ja das Geld ist gestern auf mein Konto eingegangen. Ich bedanke mich für Ihre Hilfe.

Mit freundlichen Grüßen

Dear TF00,

Thank you for confirming that you have received the remaining funds.

I'm glad to hear that the issue has been resolved successfully, and we will now mark this complaint as "resolved" in our system.

Thank you for your patience and cooperation throughout the process. I hope our assistance helped you navigate the situation.

Should you experience any issues with this or any other online casino in the future, please don't hesitate to contact our Complaint Resolution Center. We're always happy to help.

As you may know, our services are completely free of charge, and we do not accept any gratuities. However, if you have a moment, we would greatly appreciate it if you could share your experience with our service on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru

Your honest feedback helps us improve our complaint resolution process and can also help other players who may need assistance in the future.

Thank you again for your time and cooperation.

Best regards,

Barbora

Casino.Guru