HomeComplaintsSyndicate Casino - Player’s bonus winnings have disappeared.

Syndicate Casino - Player’s bonus winnings have disappeared.

Amount: €850

Syndicate Casino
Safety Index:High
Submitted: 20 Jun 2020 | Case closed : 06 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia had his bonus winnings vanished from the account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I just registered I played for few hrs I ended up winning 900 but when I wanted to withdraw I pressed cancel bonus and it took all my money what the fuck bonus I played that from the start how long does bonus last this is the worst site ever

They stole 850 from me

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4 years ago

Dear Con,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed when depositing funds in to your account? Why you have pressed "cancel bonus"? By cancelling the bonus before the wagering requirements were met, you cancel bonus, but all the winnings accumulated with it as well. Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

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4 years ago

Dear Con,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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