Syndicate Casino - Player faced delayed withdrawal and technical errors.

Hey I have won $4000 and first I had to verify my account which took along time to do because they asked for documents and when I sent in the documents they said it wasn’t write but after about 50cent more try’s it got verified now I’m in the middle of my withdrawal process first second and third attempt didn’t work because of some technical error and that was with the withdrawal method credit card which says 1-3 days and every time it said technical error now I’m trying bank transfer which said 3-10 days but it’s been 7 days and my withdrawal is still pending at first they said it’s normal the. They said because so many people trying to withdraw it’s back logged now they are saying because the 3 attempts before failed they are investigating that is three different excuses in a couple of days

Dear kyle19902013,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Okay I will wait the 14 days but even when you speak to the live chat it seems like it’s all computerised and not a real person talking sometimes and there excuses they have a different one everyday but I’m preying I get my earned winnings

I fully understand your frustration, kyle19902013. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

So I just spoke to the live chat and they said it’s not pending anymore on there end it’s upto the bank now to approve my withdrawal they said 3-5 days for the bank to approve it I didn’t think the bank could approve or not approve a withdrawal

its been over 5 days since I got my withdrawal approved and they said the bank takes 3-5 days does the bank usually go over the recommended day

It's possible for delays to occur during this time of the year, especially with the holiday season and intermediary banks being part of the process. Given that the withdrawal has already been processed, I sincerely believe that you'll receive it shortly. Please keep me informed about any developments.

Okay I will

Hello kyle19902013,

Have there been any developments since our last conversation, please? 

Yes I got my winnings

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kyle19902013, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

The entire team at Casino.Guru wishes you numerous joys and success throughout the entire year of 2024. May all your dreams come true.