A player from Quebec had experienced difficulties with Syndicate Casino as his proof of deposit through Mifinity was constantly rejected. The casino required his name and email to be present on the transaction, a condition the player claimed was unattainable. Despite understanding the necessity of KYC procedures, the player expressed frustration with the casino's support service and the lengthy document verification process. Our team had attempted to assist by requesting additional communication details between the player and the casino. However, the player did not respond, leading us to reject the complaint due to lack of further information.
Syndicate Casino - Player cannot provide requested deposit proof.
Amount: Can$5,000
Syndicate Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Hello,
I need help with Syndiacte Casino. They ask me for proof of deposit via mifinity. This is always refused since it ask that my name and email be present on the transaction even though this is impossible.
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1 year ago
Dear hc2hq5h8vz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying your payment method seems to be the only obstacle standing between you and successful verification? Has the casino requested any other documents and have they all been approved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
I completely understand that they have to do checks. However, what they are asking for is not accessible. Also, the support service is not helpful and they wait 72 hours before verifying a document.
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1 year ago
Thank you very much for your reply, hc2hq5h8vz. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
