Syndicate Casino - Player cannot provide requested deposit proof.

Hello,

I need help with Syndiacte Casino. They ask me for proof of deposit via mifinity. This is always refused since it ask that my name and email be present on the transaction even though this is impossible.

Dear hc2hq5h8vz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your payment method seems to be the only obstacle standing between you and successful verification? Has the casino requested any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I completely understand that they have to do checks. However, what they are asking for is not accessible. Also, the support service is not helpful and they wait 72 hours before verifying a document.

Thank you very much for your reply, hc2hq5h8vz. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear hc2hq5h8vz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.