HomeComplaintsSxvegas Casino - The player struggles to verify.

Sxvegas Casino - The player struggles to verify.

Amount: $100

Sxvegas Casino
Safety Index:Low
Submitted: 16 Jul 2022 | Case closed : 04 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to verify as it takes too long. The complaint was closed as the player stopped responding.

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2 years ago

They say it will take 60-90 days to process verification documents an issue my payment. But if I make a deposit it will only take them 7-10 days. Blackmailing me over my withdrawal. BS..

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2 years ago

Hello Bullfrog_0791,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sxvegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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2 years ago

They said it would take 60-90 days to finish the verification process

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2 years ago

And I sent them my documents on July 2nd

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2 years ago

Can you please forward your communication with the casino to nikolas.b@casino.guru? Is there any update regarding the verification?

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2 years ago

Dear Bullfrog_0791,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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